Job summary
Job post source
This job is directly from Pin-Up Curls
Job overview
The Remote Chat Support Agent at Pin-Up Curls serves as the initial contact for customers, providing assistance and resolving inquiries to enhance customer satisfaction.
Responsibilities and impact
The agent responds to live chat inquiries, provides product and policy information, troubleshoots issues, documents interactions, collaborates with teams, and meets performance metrics.
Compensation and benefits
The position offers a competitive salary, performance-based bonuses, flexible remote work schedule, comprehensive training, and opportunities for growth.
Experience and skills
Candidates need a high school diploma, excellent written communication, problem-solving skills, multitasking ability, proficiency with chat and CRM software, and flexibility for varied hours.
Career development
The company provides opportunities for growth and advancement within the organization.
Work environment and culture
Pin-Up Curls promotes a positive and inclusive team culture with ongoing support and training.
Job location and travel
The role is remote with flexible scheduling including evenings and weekends as needed.
Unique job features
The job features flexible remote work, performance bonuses, and comprehensive training.
Company overview
Pin-Up Curls is a salon and beauty company based in Fort Wayne, Indiana, specializing in hair styling, coloring, and a range of spa services for women and men. The business generates revenue through personalized haircuts, color treatments, bridal services, waxing, facials, and retail sales of professional haircare products. Founded in 2010 by a group of experienced stylists, Pin-Up Curls has built a reputation for its welcoming atmosphere, ongoing staff education, and community involvement, including charity events and local partnerships. The company emphasizes creativity, teamwork, and customer experience, making it a popular destination for both clients and professionals seeking a collaborative work environment. Candidates should be aware of its strong focus on continuous learning and commitment to high-quality service.
How to land this job
Position your resume to emphasize your excellent written communication skills, proficiency with live chat software and CRM systems, and your ability to deliver timely and professional customer support remotely.
Highlight your problem-solving abilities, multitasking skills, and experience working in flexible, remote environments to align with the job’s key responsibilities and qualifications.
Apply through multiple channels including Pin-Up Curls’ official corporate website, LinkedIn job postings, and reputable remote job boards to maximize your application visibility.
Connect with current employees or team members in the customer support or remote operations divisions at Pin-Up Curls on LinkedIn; ice breakers could include asking about their experience working remotely or inquiring about the company’s training and support culture.
Optimize your resume for ATS by incorporating keywords such as 'customer support,' 'live chat,' 'CRM systems,' 'problem-solving,' and 'remote work' to ensure it passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate application submissions across multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn connections for networking, saving you time and increasing your chances of landing the role.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.