Job summary
Job post source
This job is directly from Denali Advanced Integration
Job overview
The Customer Success Manager I at Denali Advanced Integration is responsible for building strong customer relationships and ensuring client success with company solutions to drive satisfaction and retention.
Responsibilities and impact
The role involves managing customer relationships, collaborating with internal teams for onboarding, addressing challenges proactively, monitoring customer health metrics, driving satisfaction through regular communication, delivering business reviews, gathering feedback, identifying upsell opportunities, and implementing retention strategies.
Experience and skills
Requires a Bachelor's degree in Business, Marketing, or related field and 5 years of experience in customer success or account management, with strong interpersonal, communication, data analysis, and problem-solving skills.
Work environment and culture
The work environment is a professional office setting using standard office equipment, emphasizing communication and collaboration.
Job location and travel
The job operates in an office environment with some physical activity such as moving equipment and accessing office machinery.
Company information
Denali Advanced Integration is the hiring company, emphasizing equal opportunity employment and a professional workplace.
Company overview
Denali Advanced Integration is a leading technology integrator that provides enterprise IT solutions and services to businesses worldwide. They specialize in digital transformation, IT consulting, managed services, and technology deployment, making money through service contracts, product sales, and consulting fees. Founded in 1992, Denali has grown significantly, earning recognition for its innovative solutions and customer-centric approach. Their partnerships with major tech companies like Cisco, Dell, and Microsoft further enhance their market position and service offerings.
How to land this job
Tailor your resume to highlight experience in managing customer relationships, especially with Fortune 500 and mid-enterprise clients, emphasizing your role as a trusted advisor and advocate for customer success.
Showcase your ability to collaborate cross-functionally to ensure smooth onboarding, proactive issue resolution, and driving customer satisfaction and retention.
Emphasize skills in monitoring customer health metrics, delivering business reviews, and identifying upsell or cross-sell opportunities to drive growth and revenue.
Apply through multiple channels including Denali Advanced Integration's corporate careers page and LinkedIn to maximize your application visibility.
Connect with current Customer Success or Account Management professionals at Denali Advanced Integration on LinkedIn using ice breakers like commenting on recent company initiatives or asking about their experiences managing Fortune 500 accounts.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer success,' 'account management,' 'onboarding,' 'customer health metrics,' and 'upselling.'
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify relevant job postings across platforms, and discover LinkedIn contacts to network with, saving you time and increasing your chances of landing the role.
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