Job summary
Job post source
This job is directly from TopBuild
Job overview
The Operations Administrative Support Specialist at TopBuild supports contract and customer account setup, warranty claims, and insurance renewals, playing a key role in operational efficiency and customer service.
Responsibilities and impact
The role involves setting up and maintaining customer accounts, coordinating insurance renewals, managing warranty claims, providing customer service, analyzing compliance reports, collaborating with sales and operations teams, improving processes, handling accounts receivable tasks, scheduling inspections, and data entry.
Compensation and benefits
The position offers competitive pay and benefits including medical, dental, vision, 401K, life and disability insurance, and a flexible spending account (FSA).
Experience and skills
Candidates need at least 5 years of administrative experience, proficiency in Excel, Word, and Outlook, strong analytical and customer service skills, with construction experience preferred but not required; a high school diploma or GED is required.
Work environment and culture
TopBuild values safety, integrity, accountability, diversity, inclusion, and a people-first approach in a collaborative and growing environment.
Company information
TopBuild Corp. is a leading installer and distributor of insulation and building materials in the US and Canada, with over 450 branches, committed to ESG practices and recognized as a great place to work.
Team overview
The candidate will work closely with sales managers, regional managers, and the Field Operations team in a collaborative setting.
Unique job features
The role is distinguished by its focus on detailed contract and account management, warranty claims processing, and involvement in energy program compliance and process improvements.
Company overview
TopBuild is a leading installer and distributor of insulation and building material products in the United States, primarily serving the residential, commercial, and industrial sectors. The company generates revenue through its two main segments: Installation, which provides insulation installation services, and Distribution, which sells insulation and other building materials. Founded in 2015 as a spinoff from Masco Corporation, TopBuild has grown through strategic acquisitions and a focus on operational efficiency, making it a key player in the construction industry.
How to land this job
Tailor your resume to highlight your administrative experience, emphasizing skills in contract and customer account setup, warranty claims management, and insurance renewals, as these are core to the Operations Administrative Support Specialist role at TopBuild.
Focus on showcasing your proficiency with Microsoft Excel, Word, and Outlook, along with your ability to manage processes, analyze reports, and provide excellent customer service in a dynamic environment.
Apply through multiple channels including TopBuild's corporate careers page and LinkedIn to maximize your chances of being noticed for this position.
Connect with current employees in TopBuild’s Operations or Customer Service divisions on LinkedIn; start conversations by referencing TopBuild’s commitment to innovation and community impact or asking about their experience with process improvements and customer account management.
Optimize your resume for ATS by incorporating keywords from the job description such as 'contract management,' 'customer account setup,' 'warranty claims,' 'insurance renewals,' 'customer service,' and 'process improvement' to ensure it passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate and streamline your application process, including resume tailoring, multi-channel applying, and networking outreach, so you can focus your energy on preparing for interviews and advancing your career.
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