Job summary
Job post source
This job is directly from SITA
Job overview
The Associate Technician Field Ops role at SITA involves delivering high-quality technical field services and onsite IT support to internal and external customers, ensuring excellent customer satisfaction and supporting the company's growth.
Responsibilities and impact
The technician will provide field support, maintain and troubleshoot IT equipment, perform onsite interventions, act as a customer point of contact, repair or escalate faulty equipment, manage spare parts, follow installation guidelines, conduct preventive maintenance, and accurately log service details.
Compensation and benefits
The role offers a base salary range of $45,000 to $50,000 per year for Colorado-based positions, potential incentive compensation, employee wellbeing programs, professional development via training platforms like LinkedIn Learning, and competitive local benefits.
Experience and skills
Candidates need at least 1 year of onsite IT support and equipment repair experience, strong troubleshooting and customer service skills, ability to meet SLAs, and a diploma or certificate in Computer Science or related fields; pursuing CompTIA A+ certification is preferred.
Career development
SITA offers professional development opportunities through training platforms such as LinkedIn Learning to enhance skills and career growth.
Work environment and culture
SITA promotes a diverse and inclusive culture with a hybrid work environment, representing many countries and cultures, and emphasizes collaboration and employee wellbeing.
Company information
SITA is a leading specialist in air transport communications and IT, serving 95% of international air travel destinations with over 2,800 customers globally, focusing on operational and passenger processes in aviation.
Job location and travel
The position supports onsite work primarily at airports or customer locations, with a hybrid work format in impressive offices, and is based in Colorado for salary specifics.
Unique job features
The role is distinguished by its focus on air transport IT support, adherence to SITA standards, and involvement in a global aviation technology leader with a collaborative and inclusive culture.
Company overview
SITA is a multinational information technology company specializing in providing IT and telecommunication services to the air transport industry. They generate revenue by offering solutions for passenger management, baggage handling, airport operations, and aircraft communications. Founded in 1949, SITA is a pioneer in air transport communications and IT, serving over 2,500 customers worldwide, including airlines, airports, and government agencies. Their extensive network and innovative technologies have positioned them as a leader in aviation IT solutions.
How to land this job
Position your resume to highlight your hands-on experience in onsite IT support and equipment repairs, especially with PCs, printers, and LAN/WAN technologies, aligning with SITA's need for field technical expertise.
Emphasize your proven ability to meet Service Level Agreements (SLAs) and deliver excellent customer service, showcasing your skills in troubleshooting and working directly with external customers as outlined in the job description.
Apply through multiple channels such as SITA's official corporate careers page and LinkedIn to maximize your exposure and ensure your application is seen by the right recruiters.
Connect with current SITA employees in the Field Operations or IT Support divisions on LinkedIn; start conversations with ice breakers like asking about their experience working onsite at airports or how they manage SLA compliance in their daily tasks.
Optimize your resume for ATS by incorporating keywords from the job description such as 'onsite IT support,' 'equipment repair,' 'LAN/WAN troubleshooting,' 'customer service,' and 'SLA compliance' to improve your chances of passing automated screening.
Use Jennie Johnson's Power Apply feature to automate tailored applications, find multiple application portals, and identify relevant LinkedIn contacts, allowing you to focus more on preparing for interviews and other job search activities.
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