Job summary
Job post source
This job is from a recruiting firm hiring for a separate company based on the description mentioning a 6-week engagement at a client site rather than directly at Trick Dog Technology.
Job overview
The Level 1 Desktop Support Technician role provides first-level IT support onsite for a leading strategy consulting firm, ensuring smooth operation of user systems during a short-term engagement.
Responsibilities and impact
The technician will provide onsite desktop support, troubleshoot Windows OS and hardware issues, support software installation, escalate complex problems, document activities, and maintain communication with end users.
Experience and skills
Candidates need 2+ years in IT support, familiarity with Windows 10/11 and Microsoft 365, basic networking knowledge, strong problem-solving and communication skills, and preferably experience in financial or consulting environments.
Job location and travel
The job is onsite in Chicago, IL, Monday to Friday from 9 AM to 1 PM for a 6-week period.
Unique job features
This is a part-time, short-term onsite role supporting a high-profile consulting firm, offering exposure to a financial client environment.
Company overview
Trick Dog Technology is a professional services company specializing in providing skilled onsite technicians and IT support across the United States. With over 15 years of experience, the company delivers a range of technical services, including IT support, network engineering, and virtual assistant project management, catering to both remote and onsite needs. Headquartered in Scottsdale, Arizona, Trick Dog Technology generates revenue by offering reliable, customer-focused technical solutions and staffing services to businesses nationwide. Their expertise in IT services and commitment to quality have established them as a trusted partner in the technology sector.
How to land this job
Tailor your resume to highlight your 2+ years of IT support experience, emphasizing proficiency with Windows 10/11, Microsoft 365, and basic networking concepts like IP addressing, DNS, and DHCP.
Showcase your ability to troubleshoot hardware, software, and network issues effectively, along with your strong communication skills and professionalism in user support scenarios.
Apply through multiple online platforms including Trick Dog Technology’s corporate careers page and LinkedIn to maximize your application visibility for this Level 1 Desktop Support Technician role.
Connect with current IT or desktop support staff at Trick Dog Technology on LinkedIn to ask about the team culture or recent projects; use ice breakers like commenting on a recent company update or asking about their experience supporting financial clients.
Optimize your resume for ATS by including keywords from the job description such as 'desktop support,' 'Windows 10/11,' 'Microsoft 365,' 'network connectivity,' and 'troubleshooting,' ensuring your resume passes initial automated screenings.
Leverage Jennie Johnson’s Power Apply feature to automate applying across multiple sites, tailor your resume with relevant keywords, and identify useful LinkedIn contacts, allowing you to focus more on preparing for interviews and networking effectively.
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