Job summary
Job post source
This job is directly from Marriott International
Job overview
The Guest Services Manager oversees property operations at W South Beach, ensuring exceptional hospitality and service while managing guest relations and team performance.
Responsibilities and impact
Daily responsibilities include leading guest services teams, resolving guest complaints, maintaining service standards, and managing human resource activities to enhance employee performance.
Compensation and benefits
The salary range is $68,000 to $86,000 annually, with comprehensive benefits including health care, a 401(k) plan, employee stock purchase plan, paid time off, and various wellness benefits.
Experience and skills
Candidates need a high school diploma or GED with 2 years of experience in guest services, or a 2-year degree in a related field with no experience required.
Career development
Opportunities for professional growth include training initiatives and participation in the employee performance appraisal process.
Work environment and culture
Marriott International promotes a diverse workforce and an inclusive culture, emphasizing curiosity and innovation in service.
Company information
Marriott International is a leading global hospitality company known for its commitment to quality and service across its diverse portfolio of brands.
Team overview
The team dynamics involve collaboration among guest services staff, with a focus on mutual trust and respect to enhance guest experiences.
Job location and travel
The position is located at W South Beach in Miami Beach, Florida, and is not remote.
Application process
Candidates should follow the application instructions provided in the job posting, including necessary documentation and deadlines.
Unique job features
This role emphasizes outstanding hospitality skills and the opportunity to implement innovative service programs.
Company overview
Marriott International is a leading global hospitality company known for its extensive portfolio of hotels and related lodging facilities. The company generates revenue primarily through hotel management, franchising, and property ownership. Founded in 1927 by J. Willard Marriott, it has grown through strategic acquisitions, including the notable purchase of Starwood Hotels & Resorts in 2016, which expanded its global footprint. Marriott's commitment to innovation and customer service has solidified its reputation in the hospitality industry.
How to land this job
Tailor your resume to showcase your leadership in guest services, emphasizing your ability to manage operations and resolve guest issues effectively, as these are crucial for the Guest Services Manager role at Marriott International.
Highlight your experience in supervising teams, handling complaints, and fostering a collaborative environment, as these skills align with the core responsibilities outlined in the job description.
Apply through various platforms, including Marriott's corporate site and LinkedIn, to maximize your chances of being noticed for the position.
Connect with current employees in the guest services division at Marriott International on LinkedIn; consider starting conversations by asking about their experiences or any recent initiatives they are excited about.
Ensure your resume is optimized for ATS by incorporating keywords from the job description, such as 'guest services,' 'hospitality,' and 'team leadership,' to improve your chances of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, tailoring your resume and identifying the best channels to apply while allowing you to focus on networking and preparing for interviews.
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