Job summary
Job post source
This job is directly from OpenText
Job overview
As a Customer Care Specialist at OpenText, you will be part of a top-tier customer care team, engaging with customers to enhance their experience and support their needs in digital transformation.
Responsibilities and impact
Daily responsibilities include managing customer calls, supporting internal sales teams, resolving client issues through various communication channels, and gaining a comprehensive understanding of OpenText products and services.
Experience and skills
Candidates should have 2+ years of sales operations or end-user support experience, knowledge of Office 365, familiarity with security and compliance solutions, and excellent communication skills, along with a college degree or technical certification.
Work environment and culture
OpenText promotes a culture of innovation, creativity, and collaboration, emphasizing diversity and inclusion within the workplace.
Company information
OpenText is a global leader in information management, known for its productivity, email security, and compliance solutions, helping businesses navigate cyber risks and digital transformation.
Job location and travel
The position requires flexibility to work various shifts, including remote weekend and holiday on-call availability, with potential for long periods of telephone-intensive work.
Company overview
OpenText is a global leader in Enterprise Information Management (EIM) solutions, providing software and services that help organizations manage, secure, and leverage their unstructured data. They generate revenue through software licensing, cloud services, and professional services. Founded in 1991, OpenText has grown through strategic acquisitions, including Documentum, Guidance Software, and Carbonite, enhancing its product portfolio and market reach. The company is headquartered in Waterloo, Ontario, and serves a diverse range of industries, including financial services, healthcare, and government.
How to land this job
Tailor your resume to highlight your customer service experience, particularly in sales operations or end-user support, as these are key qualifications for the Customer Care Specialist role at OpenText.
Emphasize your knowledge of Office 365 and any familiarity with security and compliance solutions, as these technical skills are crucial for the position.
Apply through multiple channels including OpenText's corporate site and LinkedIn to maximize your chances of being noticed for this role.
Connect with individuals in the customer care division at OpenText on LinkedIn to gather insights about the role and the company culture; potential ice breakers could include asking about their experience with OpenText's products or discussing recent industry trends in customer care.
Optimize your resume for ATS systems by incorporating keywords from the job description such as 'customer care,' 'sales operations,' and 'Office 365' to ensure it passes initial screenings.
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