Job summary
Job post source
This job is directly from DHL Supply Chain
Job overview
The Customer Service Representative role at DHL Supply Chain focuses on enhancing customer experience by managing orders, communications, and issue resolution in the logistics industry.
Responsibilities and impact
Daily tasks include scheduling trailers, handling customer communications, resolving product or service problems, maintaining customer and financial records, and preparing reports to support order and product management.
Compensation and benefits
The position offers $21.00 per hour pay, affordable medical, dental, and vision coverage starting on day 30, paid time off including holidays and vacation, a 401(k) with company match, tuition reimbursement, and career advancement opportunities.
Experience and skills
Candidates need at least 6 months of customer service experience, phone etiquette, data entry skills, and customer relationship experience; warehouse experience and system or reporting experience up to 12 months are preferred but not required.
Career development
DHL provides excellent training and career advancement opportunities, encouraging skill growth and professional development within the company.
Work environment and culture
DHL Supply Chain is recognized as a Great Place to Work® in the US and Canada, emphasizing a supportive and growth-oriented work environment.
Company information
DHL Supply Chain is the world's largest logistics company, offering global business opportunities and essential industry services.
Job location and travel
The role is a first shift position from 8:30am to 5pm, Monday through Friday, likely at a DHL facility.
Unique job features
The job features a stable shift schedule, involvement in a global logistics leader, and access to comprehensive benefits and development programs.
Company overview
DHL Supply Chain is a global leader in contract logistics, providing innovative supply chain solutions to various industries including automotive, consumer, life sciences, healthcare, and technology. They generate revenue through warehousing, transportation, and integrated logistics services, leveraging advanced technologies and a vast network to optimize supply chain operations. Founded as part of the Deutsche Post DHL Group, the company has a rich history of expansion and innovation, becoming a key player in the logistics sector. Candidates should note DHL's commitment to sustainability and digitalization, which are central to its strategic initiatives.
How to land this job
Tailor your resume to highlight your customer service experience, especially your ability to handle inbound support, outbound follow-ups, and appointment setting, as these are core to the role at DHL Supply Chain.
Emphasize your skills in phone etiquette, data entry, and proficiency with tools like spreadsheets and PowerPoint, which are specifically mentioned in the job description.
Apply through multiple platforms such as DHL Supply Chain’s official corporate careers page and LinkedIn to maximize your chances of being noticed for this Customer Service Representative position.
Connect with current employees in the customer service or logistics divisions at DHL Supply Chain on LinkedIn; you can break the ice by mentioning your interest in their recent company achievements or asking for advice on succeeding in the role.
Optimize your resume for ATS by including keywords like 'customer service,' 'data entry,' 'appointment setting,' 'problem resolution,' and 'customer communication' to ensure your application passes initial automated screenings.
Use Jennie Johnson’s Power Apply feature to automate tailored applications, identify multiple application channels, and find relevant LinkedIn contacts, allowing you to focus your time on preparing for interviews and networking.
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