Job summary
Job post source
This job is from a recruiting firm hiring for a separate company as it refers to joining 'our client's IT support team' rather than directly stating employment with Apt.
Job overview
The Information Technology Support Specialist role involves providing Level 1/2 technical support to end users, ensuring smooth operation of desktop systems and devices, primarily focusing on Windows 11 and Microsoft Entra ID.
Responsibilities and impact
The specialist will respond to support requests via phone, email, and ticketing systems, troubleshoot Windows 11 environments, support Microsoft Entra ID, maintain printers and copiers, assist with hardware procurement, provide phone support, escalate complex issues, document resolutions, and support employee onboarding and offboarding.
Experience and skills
Candidates should have 1-3 years of IT helpdesk or end-user support experience, proficiency with Windows 11 and PC troubleshooting, familiarity with Microsoft Entra/Azure AD, experience with printers/copiers, strong communication skills, and a customer-service mindset; A+ certification and service desk ticketing system experience are preferred.
Company overview
Apt is a technology company specializing in developing innovative software solutions for various industries, including finance, healthcare, and retail. They generate revenue through subscription-based models, licensing fees, and customized enterprise solutions. Founded in 2010, Apt has grown rapidly due to its commitment to cutting-edge technology and customer-centric approach. Notable milestones include the launch of their flagship product, AptSuite, which revolutionized data analytics and process automation, and their recent expansion into international markets.
How to land this job
Position your resume to highlight your hands-on experience with Windows 11 and Microsoft Entra (Azure AD), emphasizing your ability to troubleshoot and support end-user environments effectively.
Focus on showcasing your customer service skills, multitasking abilities, and familiarity with hardware support such as printers, copiers, and scanners, as these are key responsibilities for the role.
Apply through multiple channels including Apt's corporate careers site, LinkedIn job postings, and other reputable job boards where the position is listed to maximize your visibility.
Connect with current IT support team members or hiring managers at Apt on LinkedIn to ask about the team culture and specific challenges they face; use ice breakers like commenting on recent Apt IT initiatives or asking about their experience with Windows 11 deployments.
Optimize your resume for ATS by incorporating keywords from the job description such as 'Windows 11', 'Microsoft Entra', 'end-user support', 'hardware troubleshooting', and 'ticketing systems' to ensure it passes automated screenings.
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