Job summary
Job post source
This job is directly from Vander Hyde Services.
Job overview
The Customer Service Representative (CSR) at Vander Hyde Mechanical serves as the primary contact for customers and technicians, ensuring effective communication and scheduling of service calls.
Responsibilities and impact
Daily responsibilities include managing incoming calls, assessing customer needs, building relationships, providing information, scheduling appointments, and responding to emails.
Compensation and benefits
The position offers competitive wages ranging from $17 to $23 per hour based on experience, along with benefits such as paid time off, free health insurance option, dental and vision insurance, and a 401(k) plan with matching.
Experience and skills
Candidates should have 2 years of customer service experience, 1 year of high volume call experience, and 1 year of dispatching experience, along with strong communication and problem-solving skills.
Work environment and culture
Vander Hyde Mechanical emphasizes integrity, technical expertise, and high-quality service, fostering a supportive work environment.
Company information
Vander Hyde Mechanical is a family-owned business with over 35 years of experience in the heating, cooling, plumbing, and electrical trades, known for its commitment to quality service.
Job location and travel
The position is based in Grand Rapids, MI, and is a full-time, in-office role with a schedule of Monday to Friday, 8:00 am to 5:00 pm.
Application process
To apply, candidates should submit their resume and can view more career opportunities on the Vander Hyde Mechanical career website.
Company overview
Vander Hyde Services is a comprehensive home services company specializing in electrical, plumbing, heating, cooling, and security solutions. They generate revenue by offering installation, maintenance, and repair services to residential and commercial clients in the Grand Rapids, Michigan area. Established in 1989, Vander Hyde has built a reputation for quality workmanship and customer satisfaction, becoming a trusted provider in the community. The company emphasizes continuous training and development for its technicians to ensure they deliver up-to-date and efficient service solutions. Their commitment to excellence and community involvement has been a cornerstone of their long-standing success.
How to land this job
Tailor your resume to showcase your customer service experience, particularly highlighting your ability to manage high volume calls and your dispatching experience, as these are essential for the CSR role at Vander Hyde Services.
Emphasize your strong communication skills, ability to remain calm under pressure, and your organizational skills, which are key attributes sought by Vander Hyde Services.
Apply through multiple platforms, including Vander Hyde Services' corporate site and LinkedIn, to enhance your chances of being noticed for the CSR position.
Connect with current employees in the customer service division at Vander Hyde Services on LinkedIn to learn more about the role and the company culture; potential ice breakers could include asking about their experiences or mentioning a recent company achievement you admire.
Optimize your resume for ATS by including relevant keywords from the job description, such as 'customer service,' 'dispatching,' and 'communication skills,' to ensure your application gets past initial screenings.
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