Job summary
Job post source
This job is directly from MCR Hotels
Job overview
The Front Desk Agent at Courtyard by Marriott Brownsville is responsible for ensuring a positive guest experience and managing administrative processes at the hotel.
Responsibilities and impact
Daily responsibilities include providing courteous service to guests, managing inquiries, maintaining communication with team members, and ensuring guest satisfaction through effective problem-solving.
Compensation and benefits
Benefits include hotel discounts, weekly pay, paid time off, retirement options, referral bonuses, career advancement opportunities, and health insurance available after 30 days for full-time employees.
Experience and skills
Candidates should have a positive attitude, the ability to multi-task, basic English communication skills, and proficiency in Windows operating systems; experience in a hotel or related field is preferred.
Career development
Opportunities for career advancement and upward mobility are available within the company.
Work environment and culture
MCR Hotels values teamwork and guest service, fostering a supportive environment for its employees.
Company information
MCR is the 3rd-largest hotel owner-operator in the U.S., founded in 2006, managing a portfolio of 148 premium-branded hotels across 37 states.
Team overview
The team consists of front desk associates working collaboratively to provide excellent service and support to guests.
Job location and travel
The position is located at Courtyard by Marriott Brownsville, with potential varied schedules including evenings and weekends.
Application process
Interested candidates should submit their application along with any required documentation as specified in the job posting.
Unique job features
Unique aspects of the job include the opportunity to work in a dynamic hotel environment and engage with guests from diverse backgrounds.
Company overview
MCR Hotels is a prominent hotel management and investment company that operates a diverse portfolio of properties across the United States. They generate revenue through hotel operations, including room bookings, food and beverage services, and event hosting. Founded in 2006, MCR has grown significantly, acquiring and managing over 140 hotels, making it one of the largest hotel owners in the country. The company is known for its strategic acquisitions and effective management practices, ensuring high occupancy rates and customer satisfaction.
How to land this job
Tailor your resume to showcase your customer service skills, attention to detail, and ability to handle multiple tasks, as these are vital for the Front Desk Agent role at MCR Hotels.
Highlight your experience in managing guest inquiries, maintaining confidentiality, and ensuring guest satisfaction, as these align closely with the job description.
Apply through MCR Hotels' corporate site and LinkedIn to maximize your chances of being noticed for this position.
Connect with current employees in the Front Desk division at MCR Hotels on LinkedIn to learn more about the role and express your interest.
Potential ice breakers could include asking about their experiences with the hotel or inquiring about the team dynamics.
Optimize your resume for ATS by including keywords such as 'guest experience', 'customer service', and 'multi-tasking' to ensure it passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, helping you focus on networking and preparing for interviews instead of getting bogged down in administrative tasks.
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