Job summary
Job post source
This job is directly from Sorenson Communications
Job overview
The Installer/Trainer role at Sorenson Communications involves installing and training customers on CaptionCall phones to help people with hearing loss communicate effectively, contributing to the company's mission of enhancing communication access.
Responsibilities and impact
The job requires installing and troubleshooting CaptionCall phones, training customers, promoting services, maintaining records, completing service calls, managing inventory, and representing the company at events while adhering to compliance policies.
Compensation and benefits
The position offers an hourly wage between $12.22 and $19.52 plus piece rates for installations and service calls, mileage reimbursement, provided tablet and phone, opportunities for travel, and a competitive full benefits package.
Experience and skills
Candidates need a high school diploma or GED, excellent customer service skills, effective English communication, ability to work independently, basic computer knowledge, and reliable transportation; experience with senior citizens and adaptability are preferred.
Career development
The role offers growth opportunities and potential for career advancement within the company.
Work environment and culture
Sorenson Communications values diversity, equity, inclusion, and accessibility, fostering an inclusive workplace committed to connecting diverse people through communication solutions.
Company information
Sorenson Communications is a minority-owned global language services provider specializing in video relay services, captioned telephone services, and interpreting, dedicated to enhancing communication for the Deaf and hard-of-hearing communities.
Job location and travel
The position requires living and working in Minneapolis, Minnesota or surrounding areas with local work and some travel opportunities.
Unique job features
This role includes flexible scheduling, remote field work, and the unique opportunity to impact the Deaf and hard-of-hearing community through technology and personalized training.
Company overview
Sorenson Communications is a leading provider of communication products and services for the deaf and hard-of-hearing community. They make money primarily through their Video Relay Service (VRS), which allows users to communicate via sign language interpreters through video calls. Founded in 2003, the company has played a significant role in enhancing accessibility and inclusivity for individuals with hearing impairments. Their innovative solutions, including video phones and mobile applications, have made them a pivotal player in the telecommunications industry for the deaf and hard-of-hearing.
How to land this job
Position your resume to highlight your customer service skills, technical aptitude with devices, and experience working independently, as these are key for the Installer/Trainer role at Sorenson Communications.
Emphasize your ability to communicate clearly, train customers, troubleshoot technical equipment, and adapt to changing environments, reflecting the job’s essential duties and company mission.
Apply through Sorenson Communications' corporate careers page and LinkedIn to maximize your chances, as multiple application points increase visibility.
Connect with current employees in the CaptionCall or Installation teams on LinkedIn; start conversations by commenting on recent company initiatives or asking about their experience with customer training and installation.
Optimize your resume for ATS by including keywords such as 'customer service,' 'installation,' 'training,' 'technical troubleshooting,' 'communication,' and 'independent work' to ensure it passes initial screening.
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