Job summary
Job post source
This job is directly from Catbird NYC
Job overview
The E-Commerce Customer Service Associate (Seasonal) role at Catbird NYC involves providing exceptional customer support for their fine jewelry e-commerce business during West Coast hours, contributing to customer satisfaction and long-term relationships.
Responsibilities and impact
The associate will handle customer inquiries via email, social media, and live chat within 24 hours, manage order systems and product information, provide styling and care advice, collaborate with teams to enhance customer experience, and communicate daily with various departments to process orders and resolve issues efficiently and kindly.
Experience and skills
Candidates should have at least 1 year of e-commerce customer service experience, be adaptable, computer savvy, empathetic, and possess problem-solving skills; experience with jewelry or luxury brands and using Kustomer is a plus.
Work environment and culture
Catbird values diversity, inclusion, equity, respect, kindness, honesty, and a long-term sustainable approach to business, fostering a warm and inviting culture.
Company information
Catbird NYC is a fine jewelry company founded over 20 years ago in Brooklyn, known for ethically sourced materials, local manufacturing, and a curated selection of designers including their in-house line.
Job location and travel
This is a fully remote position available only to applicants based in California, with a schedule of Monday to Friday, 9:30am to 6:00pm PST.
Unique job features
This seasonal role offers a unique opportunity to work fully remotely for a respected fine jewelry brand with a strong ethical and local manufacturing focus.
Company overview
Catbird NYC is a renowned jewelry brand based in Brooklyn, New York, known for its delicate and artisanal jewelry pieces. The company primarily generates revenue through the sale of its handcrafted jewelry, which includes rings, necklaces, bracelets, and earrings, often made from ethically sourced materials. Founded in 2004 by Rony Vardi, Catbird has grown from a small boutique into a beloved brand with a strong online presence and a flagship store in Williamsburg. The company is committed to sustainability and ethical practices, which is reflected in its use of recycled gold and conflict-free stones. Catbird's unique designs and commitment to quality have garnered a dedicated customer base and a reputation for being a leader in the fine jewelry industry.
How to land this job
Position your resume to highlight your e-commerce customer service experience, emphasizing your ability to handle multiple communication channels such as email, live chat, and social media within tight response windows.
Focus on showcasing your problem-solving skills, empathy, and ability to maintain a positive, team-oriented attitude in a fast-paced environment, as Catbird values kindness and genuine customer care.
Apply through Catbird NYC's official corporate careers page and LinkedIn job postings to maximize your application visibility and ensure you meet the California remote work eligibility requirement.
Connect on LinkedIn with current Catbird E-commerce team members or customer service associates, using ice breakers like complimenting their dedication to ethical sourcing or asking about their favorite Catbird product to create a warm introduction.
Optimize your resume for ATS by including keywords from the job description such as 'e-commerce customer service,' 'multi-channel communication,' 'order management systems,' 'problem solving,' and 'empathy' to pass automated screenings.
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