Job summary
Job overview
The Resource & Referral Specialist at Families and Youth, Inc. is a full-time role focused on assisting clients by coordinating referrals, screening, and service navigation to meet their needs effectively.
Responsibilities and impact
The specialist greets clients, triages their needs, assists with paperwork, coordinates service handoffs, schedules assessments, manages referral data, verifies insurance, and maintains client records using various databases.
Experience and skills
Requires a bachelor's degree in a human service field with one year of relevant experience or an associate's degree with two years of experience, background checks, and certifications in CPR/First Aid and CPI.
Company information
Families and Youth, Inc. focuses on providing community services and support to families and youth through coordinated referral and resource management.
Unique job features
This role involves multi-service responsibilities with a trauma-informed approach and requires managing multiple systems and databases for client service coordination.
Company overview
Families and Youth Inc. is a nonprofit organization dedicated to providing comprehensive services to children, youth, and families to foster healthy development and well-being. They generate revenue through a combination of government grants, private donations, and service fees. Founded in 1977, the organization has a rich history of community involvement and offers programs in areas such as mental health, juvenile justice, and family support. Their mission is to empower individuals and families to achieve their full potential through accessible and quality services.
How to land this job
Tailor your resume to highlight your experience in customer service, referral coordination, and administrative support, emphasizing your ability to manage sensitive information and navigate multiple service systems effectively.
Focus on showcasing skills such as planning and organizing, digital literacy, information management, and attention to detail, as these are key competencies for the Resource & Referral Specialist role at Families and Youth, Inc.
Apply through multiple platforms including Families and Youth, Inc.'s corporate website, LinkedIn, and other job boards where the position is listed to increase your chances of being noticed.
Connect with current employees or team members in the referral or service coordination division on LinkedIn; use ice breakers like commenting on their community outreach efforts or asking about the impact of trauma-informed care in their work.
Optimize your resume for ATS by including keywords from the job description such as 'referral systems,' 'service coordination,' 'triage,' 'EMR clinical database,' and 'customer service' to ensure it passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailoring your resume, applying through multiple channels, and identifying LinkedIn contacts, saving you time and increasing your application effectiveness.
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