Job summary
Job post source
This job is directly from Formerly Landmark Aviation
Job overview
The Guest Experience Specialist role focuses on delivering exceptional hospitality and service to guests and crew, shaping their overall experience with the company.
Responsibilities and impact
The role involves warmly welcoming guests and crew, supporting flight crews, coordinating services, and ensuring smooth, comfortable visits while maintaining professionalism and attention to detail in a dynamic environment.
Experience and skills
Candidates should have strong hospitality skills, the ability to work under pressure, flexibility to work varied schedules including nights, weekends, and holidays, and capability to work in both indoor and outdoor environments near aircraft and equipment.
Work environment and culture
The company values professionalism, care, and creating exceptional moments, emphasizing a high-end hospitality team environment in a fast-paced setting.
Company information
Formerly Landmark Aviation, now part of Signature Aviation, is a company focused on providing premium aviation services and hospitality.
Job location and travel
The job requires working in environments near active aircraft and ground service equipment, with varied schedules including nights, weekends, and holidays.
Unique job features
This position is notable for its dynamic, hands-on nature and the opportunity to work in a high-end hospitality setting within the aviation industry.
Company overview
Formerly known as Landmark Aviation, the company now operates as part of Signature Aviation, a leading global provider of Fixed Base Operations (FBO) services for private aviation. Specializing in fueling, ground handling, and maintenance services, it caters to business and general aviation customers at airports worldwide. The company generates revenue through its comprehensive suite of services, including aircraft management and charter solutions. Landmark Aviation was acquired by Signature Aviation in 2016, a pivotal moment that expanded its global footprint and service capabilities. Candidates should note its commitment to safety, customer service, and operational excellence in the private aviation industry.
How to land this job
Tailor your resume to highlight your hospitality experience, emphasizing your ability to create exceptional guest experiences and maintain professionalism under pressure.
Focus on showcasing your attention to detail, flexibility in scheduling, and experience working in dynamic, fast-paced environments similar to aviation or luxury service sectors.
Apply through multiple channels including Formerly Landmark Aviation's corporate website, LinkedIn job postings, and relevant aviation or hospitality job boards to maximize your application visibility.
Connect with current employees or managers in the Guest Experience or Hospitality divisions at Formerly Landmark Aviation on LinkedIn; start conversations by complimenting their commitment to guest service or asking about their favorite part of working with Signature Aviation.
Optimize your resume for ATS by incorporating keywords from the job description such as 'guest experience,' 'hospitality-driven,' 'attention to detail,' 'flexibility,' and 'professionalism' to ensure it passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate applying through multiple channels, tailor your resume with the right keywords, and identify LinkedIn connections to network with, saving you time and increasing your chances of landing the role.
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