Job summary
Job post source
This job is from a recruiting firm hiring for a separate company
Job overview
The Customer Success Manager at Golden Era Promotions focuses on building meaningful customer relationships and enhancing customer engagement to improve satisfaction and retention.
Responsibilities and impact
The role involves actively listening to customers, making personalized sales recommendations, gathering feedback, maintaining customer records, troubleshooting issues, collaborating with marketing and sales teams, and staying informed about industry trends.
Compensation and benefits
The position offers competitive compensation with performance-based incentives, professional development opportunities, and a supportive, inclusive team environment.
Experience and skills
Candidates should have strong interpersonal and communication skills, preferably experience in customer service, outreach, or sales, familiarity with customer engagement tools is a plus, and a high school diploma or equivalent is required.
Career development
The company provides professional development opportunities and training resources to support employee growth.
Work environment and culture
The work culture is supportive and inclusive, focusing on employee growth and positive team dynamics.
Company overview
Golden Era Promotions is a company specializing in event promotion and management, primarily focusing on organizing and marketing live entertainment events such as concerts, festivals, and cultural showcases. They generate revenue through ticket sales, sponsorship deals, and partnerships with artists, venues, and brands. Established with a mission to enhance audience experiences, the company has built a reputation for innovative marketing strategies and seamless event execution. Candidates should note their emphasis on creativity, collaboration, and staying ahead of industry trends in the competitive entertainment sector.
How to land this job
Tailor your resume to highlight strong interpersonal and communication skills, emphasizing your ability to build rapport and provide personalized customer service, which are central to the Customer Success Manager role at Golden Era Promotions.
Showcase any experience in customer service, outreach, or sales, including familiarity with customer engagement tools and your ability to collaborate with marketing and sales teams to improve customer retention.
Apply through multiple channels such as Golden Era Promotions' corporate careers page, LinkedIn, and relevant job boards to maximize your chances of being noticed for this position.
Connect with current employees in the customer success or sales divisions at Golden Era Promotions on LinkedIn. Use ice breakers like commenting on a recent company initiative or asking about their experience working on customer engagement strategies to start a conversation.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer engagement,' 'personalized service,' 'customer retention,' 'collaborate with sales,' and 'customer satisfaction' to ensure your resume passes initial screenings.
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