Job summary
Job post source
This job is directly from 5CA
Job overview
The Dutch / English Customer Support Agent at 5CA provides customer service for multinational companies, focusing on troubleshooting and customer satisfaction within a large international team.
Responsibilities and impact
Daily tasks include assisting customers via email, live chat, social media, and phone, while undergoing training to enhance customer support skills.
Compensation and benefits
The position offers remote work flexibility, comprehensive training, access to mental health resources, and various employee engagement activities.
Experience and skills
Candidates must speak Dutch and English at an advanced level, with a preference for those with customer service experience; technical requirements include specific internet and computer specifications.
Career development
5CA provides various learning and career development initiatives throughout the year, promoting professional growth within the company.
Work environment and culture
The company fosters a casual, diverse, and inclusive culture, celebrating uniqueness among its employees from over 80 countries.
Company information
Founded in 1998, 5CA is a remote-first customer experience company that partners with major gaming and tech brands to enhance customer and player experience.
Team overview
The team consists of passionate agents from diverse backgrounds, working collaboratively to support clients and their customers.
Job location and travel
The role is fully remote, allowing employees to work from their residence without commuting.
Application process
Candidates must submit their application, understanding that their data will be stored in the recruitment database for consideration.
Unique job features
The job distinguishes itself with innovative digital tools, comprehensive training, and a strong emphasis on employee engagement and community involvement.
Company overview
5CA is a global customer experience outsourcing company that specializes in providing customer support and technical assistance for gaming, technology, and consumer electronics industries. They make money by offering tailored support solutions to businesses, leveraging a remote workforce to deliver multilingual and omnichannel services. Founded in 1998, 5CA has evolved from a small Dutch company into a significant player in the outsourcing industry, with a strong emphasis on innovation and remote work culture. Their commitment to a global talent pool allows them to offer flexible and scalable support solutions to their clients.
How to land this job
Tailor your resume to emphasize your advanced proficiency in both Dutch and English, showcasing any relevant customer support experience or skills that align with 5CA's focus on customer satisfaction in e-commerce and consumer electronics.
Highlight your ability to troubleshoot effectively, your openness to working with new technologies, and your fast learning capabilities, as these are key attributes sought by 5CA.
Apply for the Customer Support Agent position through multiple platforms, including 5CA's corporate site and LinkedIn, to maximize your chances of being noticed by the hiring team.
Connect with current employees in the customer support division at 5CA on LinkedIn to gather insights about the role and the company's culture. Ice breakers could include asking about their experience with the training programs or what they enjoy most about working at 5CA.
Ensure your resume is optimized for ATS systems by incorporating essential keywords from the job description, such as 'customer support,' 'troubleshooting,' and 'e-commerce,' to increase your chances of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to handle the application process efficiently, allowing you to focus on preparing for interviews and networking opportunities.
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