Job summary
Job post source
This job is directly from Hearst Health
Job overview
The Application Support Analyst at Hearst Health supports users of the MarketProminence application by resolving client issues and enhancement requests, ensuring customer satisfaction and software functionality.
Responsibilities and impact
The role involves triaging software issues, managing support tickets, performing root cause analysis, coordinating deployments, and communicating with customers and internal teams to resolve application problems.
Compensation and benefits
The position offers an estimated base salary of $60,000-65,000 annually for certain states, medical, vision, dental plans, 401(k) with match, paid time off including 18 days PTO and 15 company holidays, disability insurance, life insurance, and health club and dependent care reimbursements.
Experience and skills
Candidates should have technical experience or training in IT or information systems, 1-2 years professional experience with relational databases like Oracle or SQL, strong communication and problem-solving skills, and preferably a Bachelor's degree in Computer Science or equivalent experience.
Work environment and culture
Hearst Health emphasizes customer satisfaction, detailed communication, and a fast-paced, client-centric service environment with a focus on healthcare technology solutions.
Company information
Hearst Health provides technology solutions for health plans and pharmacy benefit managers to optimize care management across health journeys using advanced data insights.
Unique job features
The role requires expertise in MarketProminence software and involves detailed tracking and documentation of client issues and software releases, with a focus on healthcare SaaS environments.
Company overview
Hearst Health is a division of Hearst Corporation that provides healthcare information, analytics, and technology solutions aimed at improving clinical, financial, and operational outcomes. The company generates revenue through its suite of products and services that support clinical decision-making, health management, and patient engagement. Founded in 1990, Hearst Health has grown through strategic acquisitions and partnerships, becoming a key player in the healthcare industry by leveraging data and technology to enhance patient care and streamline healthcare operations.
How to land this job
Position your resume to highlight your experience supporting SaaS applications and your ability to troubleshoot and resolve software issues, demonstrating your customer-centric approach essential for Hearst Health's Application Support Analyst role.
Emphasize skills in ticket management, JIRA, root cause analysis, and your familiarity with relational databases like Oracle or SQL, as these are critical technical requirements in the job description.
Apply through multiple channels including Hearst Health's corporate career site and LinkedIn to maximize your chances and visibility for this role.
Connect with current employees in the Hearst Health technology or support teams on LinkedIn; use ice breakers like commenting on recent product updates or asking about their experience working with MarketProminence™ to start a conversation.
Optimize your resume for ATS by incorporating keywords such as 'application support,' 'JIRA ticket management,' 'root cause analysis,' 'customer service,' and 'relational databases' to ensure it passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate applying across multiple platforms, tailor your resume with relevant keywords, and identify potential LinkedIn contacts, allowing you to focus your time effectively on networking and interview preparation.
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