Job summary
Job post source
This job is directly from Thorlabs
Job overview
The Photonics Support Engineer I at Thorlabs provides entry-level technical support for photonics products, helping customers with troubleshooting and product solutions to advance the company's impact in photonics technology.
Responsibilities and impact
The role involves providing technical support via multiple channels, reproducing setups in the lab, developing custom solutions, supporting marketing and sales activities, contributing to product development, creating marketing materials, and training new team members.
Compensation and benefits
Thorlabs offers a comprehensive benefits package including medical, dental, vision insurance, company-paid life insurance, generous PTO, a 401(k) plan, and tuition reimbursement.
Experience and skills
Candidates should have entry-level to 3 years of experience in photonics product support or a related degree in optics, physics, or engineering, with strong communication skills and a willingness to learn new technologies.
Career development
The position offers exposure to various facets of the photonics industry through lab work, customer interactions, tradeshows, and visits to manufacturing sites, supporting professional growth.
Work environment and culture
Thorlabs promotes a fun, fast-paced culture valuing diversity, innovation, and individual contributions, with a commitment to advancing science and sustainable practices.
Company information
Thorlabs designs and manufactures photonics components and systems, focusing on advancing light-based technologies to improve science and society, with a commitment to education and sustainability.
Team overview
The engineer will work with other Photonics Support and Design Engineers in a collaborative environment supporting a broad product portfolio.
Job location and travel
The position is based in Newton, NJ, with occasional duties at other Thorlabs locations, requiring the candidate to be a US person for ITAR compliance.
Unique job features
The role includes unique opportunities such as hands-on lab work, customer engagement, participation in product development forums, and involvement in marketing and sales events.
Company overview
Thorlabs Inc. is a leading manufacturer of photonics equipment, specializing in products for research, manufacturing, and biomedical applications. They generate revenue by designing, producing, and selling a wide range of optical and photonic tools, including lasers, lenses, and fiber optics. Founded in 1989 by Alex Cable, the company has grown significantly, expanding its product lines and global presence. Thorlabs is known for its innovation, customer-centric approach, and commitment to advancing the field of photonics.
How to land this job
Position your resume to highlight your educational background in optics, physics, or related engineering fields, along with any hands-on lab experience with optics, lasers, or electrical components, as these align closely with Thorlabs' Photonics Support Engineer I role.
Emphasize your technical support skills, problem-solving capabilities, and ability to communicate complex photonics concepts clearly, reflecting the job’s focus on customer interaction and collaborative troubleshooting.
Apply through multiple channels such as Thorlabs’ official corporate careers page and LinkedIn to maximize your application visibility and increase your chances of being noticed.
Connect with current employees in Thorlabs’ photonics or engineering divisions on LinkedIn; start conversations with ice breakers like commenting on recent Thorlabs product launches or expressing enthusiasm about their contributions to photonics technology.
Optimize your resume for ATS by incorporating keywords from the job description such as 'photonics support,' 'laser technology,' 'technical troubleshooting,' 'customer support,' and 'optics lab experience' to ensure it passes initial automated screenings.
Leverage Jennie Johnson’s Power Apply feature to automate tailored resume submissions, identify the best application platforms, and discover LinkedIn contacts for networking, allowing you to focus more on preparing for interviews and skill development.
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