Tri Tech Group

Bilingual Customer Service Representative - Spanish-English - Remote in Florida

REMOTEPosted 21 days ago

Job summary

  • Job post source

    This job is from a recruiting firm hiring for a separate company, as Tri Tech Group is mentioned but the description focuses on TTEC's branding and employment experience.

  • Job overview

    The Bilingual Customer Service Representative role involves providing exceptional Spanish-English customer support remotely in Florida, enhancing customer satisfaction and company reputation.

  • Responsibilities and impact

    The role requires answering incoming customer communications, resolving escalated or complex issues, conducting research to provide solutions, and delivering compassionate service via voice, chat, or email.

  • Compensation and benefits

    The position offers a base wage starting at $13.50 per hour, paid time off, wellness and healthcare benefits, tuition reimbursement, and a supportive compensation package.

  • Experience and skills

    Candidates need at least 6 months of customer service experience, a high school diploma or equivalent, bilingual Spanish-English communication skills, computer proficiency, and a reliable high-speed internet connection with a quiet workspace.

  • Career development

    The company supports career and professional development, offering training to become a subject matter expert and opportunities to grow within a dynamic, family-friendly environment.

  • Work environment and culture

    TTEC promotes an inclusive, community-minded culture valuing diversity, employee authenticity, and a supportive atmosphere where employees feel valued and empowered.

  • Company information

    TTEC is a global company founded in 1982 that specializes in creating engaged, profitable customer experiences through a blend of humanity and technology, serving many leading brands worldwide.

  • Team overview

    The candidate will report to a Team Lead and be part of a team focused on delivering exceptional customer experiences and contributing to overall team success.

  • Job location and travel

    This is a remote position based in Florida, requiring a home setup with a quiet, private workspace and a hardwired high-speed internet connection.

  • Unique job features

    The job offers remote work flexibility, comprehensive training, a global community, and benefits like tuition reimbursement, distinguishing it from typical customer service roles.

Company overview

Tri Tech Group is an Australian engineering and construction company specializing in mechanical, electrical, and plumbing (MEP) services for commercial and industrial projects. The company generates revenue by providing end-to-end solutions, including design, installation, and maintenance of building systems for sectors such as healthcare, education, and infrastructure. Founded in 1988, Tri Tech Group has built a reputation for delivering complex projects and fostering long-term client relationships. Its history includes significant contributions to major Australian developments and a focus on innovation and sustainability. Candidates should note Tri Tech’s emphasis on safety, technical expertise, and collaborative project delivery.

How to land this job

  • Tailor your resume to highlight your bilingual Spanish-English communication skills and your experience in customer service, emphasizing your ability to handle escalated or complex customer calls with empathy and efficiency.

  • Focus on showcasing your proficiency with remote work tools, your high-speed internet connection, and your ability to maintain a quiet, professional home workspace, as these are critical for this remote role.

  • Apply through multiple channels including the Tri Tech Group corporate careers page and LinkedIn to maximize your application visibility and increase your chances of being noticed.

  • Connect with current employees or team leads in the customer service or bilingual divisions at Tri Tech Group on LinkedIn; start conversations by complimenting the company's Great Place to Work® certification or asking about their experience working remotely and supporting customers.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'bilingual customer service,' 'Spanish-English communication,' 'remote work,' 'customer issue resolution,' and 'product knowledge' to ensure your resume passes initial screenings.

  • Jennie Johnson's Power Apply feature can automate your applications across multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn contacts for networking, saving you valuable time and increasing your chances of landing the job.

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