Job summary
Job post source
This job is directly from Avenu Insights & Analytics
Job overview
The Senior Customer Support Specialist at Avenu Insights & Analytics is responsible for providing advanced technical support and mentoring tier 1 staff to ensure effective use of property tax, utility billing, and accounts receivable software, impacting customer satisfaction and product quality.
Responsibilities and impact
The role involves mastering software applications, mentoring and training support staff, responding to complex customer inquiries, leading troubleshooting efforts, creating documentation and webinars, collaborating with product teams, and managing defect tracking and software release communications.
Experience and skills
Candidates should have a bachelor's degree or equivalent experience, 3-5 years in customer or technical support especially at tier 2-3 levels, experience with relevant software, database knowledge, strong problem-solving, communication, and organizational skills.
Work environment and culture
The work environment is office-based with moderate noise levels, emphasizing professionalism, teamwork, and continuous learning through training and knowledge sharing.
Company information
Avenu Insights & Analytics provides revenue enhancement and administrative solutions to local governments to improve revenue collection and fiscal management, supporting community services and quality of life.
Job location and travel
This is a remote position allowing work from home.
Unique job features
The job features advanced technical support responsibilities, mentoring roles, involvement in product development feedback, and conducting customer education webinars.
Company overview
Avenu Insights & Analytics specializes in providing comprehensive solutions for state and local governments to optimize revenue, enhance public services, and improve operational efficiency. They generate revenue through a range of services including revenue enhancement, administrative solutions, and software designed for public sector needs. Founded in 1978, Avenu has a long history of helping governments navigate complex financial landscapes, leveraging technology and data analytics to deliver actionable insights and sustainable results.
How to land this job
Position your resume to emphasize your mastery of Property Tax, Utility Billing, and Accounts Receivable software, highlighting your technical expertise and understanding of database schemas and relevant laws.
Focus on showcasing your experience mentoring and training support staff, developing training materials, and leading knowledge-sharing sessions to demonstrate leadership and communication skills.
Apply through multiple channels including Avenu Insights & Analytics' corporate careers page and LinkedIn to maximize your application visibility.
Connect with current employees in the customer support or product development divisions at Avenu Insights & Analytics on LinkedIn; use ice breakers like commenting on recent company webinars or asking about their experience with software updates and customer training.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical support,' 'escalated issues,' 'training programs,' 'database schema,' 'troubleshooting,' and 'customer satisfaction' to pass automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, discover multiple application portals, and identify relevant LinkedIn contacts for networking, freeing you to focus on preparing for interviews and skill-building.
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