Job summary
Job post source
This job is directly from Level AI
Job overview
The Senior Solutions Architect role at Level AI focuses on architecting solutions for complex Contact Center Operations, enhancing customer engagement through AI technologies.
Responsibilities and impact
Daily responsibilities include collaborating with customers' technical teams, integrating Level AI's product with telephony and CRM systems, and mentoring teams to ensure successful implementations.
Compensation and benefits
Compensation is market-leading and depends on the candidate's skill set and aptitude.
Experience and skills
Candidates should have a Bachelor's degree in a technical field and 5+ years of experience, particularly with CCaaS vendors and telephony systems, along with strong analytical and customer-focused skills.
Work environment and culture
Level AI is a forward-thinking startup that emphasizes innovation and adaptability in customer engagement solutions.
Company information
Founded in 2019, Level AI is a Series C startup based in Mountain View, California, specializing in AI-native platforms for customer engagement.
Job location and travel
This position is remote, based in the US.
Unique job features
The role offers unique opportunities to work with advanced AI technologies and integrate complex systems for customer solutions.
Company overview
Level AI is an innovative technology company specializing in artificial intelligence solutions for customer service and support. They make money by offering advanced AI-driven tools that enhance customer interactions, streamline workflows, and improve overall service efficiency for businesses. Founded by Ashish Nagar, the company has quickly gained recognition for its cutting-edge technology and commitment to transforming customer service through AI.
How to land this job
Tailor your resume to emphasize your experience with CCaaS vendors and highlight your proficiency in integrating telephony and CRM systems, as these are critical for the Senior Solutions Architect role at Level AI.
Showcase your ability to work collaboratively with technical teams and your experience in architecting solutions that enhance customer engagement, which aligns with Level AI's mission.
Apply through various platforms, including Level AI's corporate site and LinkedIn, to maximize your chances of being noticed for this position.
Connect with professionals in the solutions architecture division at Level AI on LinkedIn to gain insights about the role and the company culture. Ice breakers could include asking about their experience with AI technologies or discussing recent trends in contact center operations.
Optimize your resume for ATS by including relevant keywords from the job description, such as 'telephony integration,' 'CRM APIs,' and 'real-time media streaming,' to ensure it passes initial screenings.
Consider using Jennie Johnson's Power Apply feature, which can streamline your application process by tailoring your resume and identifying the best channels for submission, allowing you to focus on other aspects of your job search.
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