Seasonal Customer Service Representative-Remote (Bilingual: Spanish and English)
REMOTEPosted 18 days ago
Job summary
Job post source
This job is directly from Concentrix
Job overview
The Seasonal Customer Service Representative (Bilingual: Spanish and English) at Concentrix provides remote customer support, resolving routine issues and enhancing customer experience for the company's clients.
Responsibilities and impact
The role involves handling inbound calls, resolving basic technical issues, documenting information, offering additional products or services, and delivering expert customer service in both Spanish and English.
Compensation and benefits
The position offers a base pay of $16/hr with benefits including medical, dental, vision insurance, 401(k), paid time off, paid training, performance incentives, employee referral bonuses, and work-from-home convenience.
Experience and skills
Candidates must be bilingual in Spanish and English, have at least 1 year of customer service experience, strong computer skills, a quiet home workspace, and meet specific computer and internet requirements; a high school diploma or GED is required.
Career development
Concentrix offers free learning and leadership development programs with strong internal promotion rates, supporting career and personal growth.
Work environment and culture
The company fosters an inclusive, people-first culture with global diversity, emphasizing employee well-being, mentorship, and community support.
Company information
Concentrix is a global leader in customer experience services, recognized for workplace excellence and supporting over 440,000 employees worldwide.
Team overview
The role is part of a diverse, global team of customer service professionals united in delivering exceptional service to top brands.
Job location and travel
This is a full-time remote position based in the United States, requiring a quiet home environment and a valid U.S. address.
Application process
Applicants must be legally authorized to work in the U.S. and apply online; veterans are encouraged to apply, and reasonable accommodations are available upon request.
Unique job features
The job offers unique benefits like DailyPay for early wage access, paid training, and participation in diversity and wellness programs, distinguishing it from typical customer service roles.
Company overview
Concentrix is a global business services company specializing in customer engagement and improving business performance. They generate revenue by providing customer experience outsourcing, including customer care, technical support, and sales services, to clients across various industries such as technology, healthcare, and finance. Founded in 1983, Concentrix has grown through strategic acquisitions, including the significant purchase of Convergys in 2018, enhancing its global footprint and service offerings. The company is known for its commitment to innovation, leveraging advanced analytics and technology to deliver superior customer experiences.
How to land this job
Position your resume to highlight bilingual fluency in Spanish and English, emphasizing customer service experience and your ability to handle inbound and outbound calls effectively in a remote setting.
Showcase your technical proficiency, including fast computer navigation, multitasking skills, and familiarity with Windows 10+ systems, as well as your ability to resolve basic technical issues.
Apply through multiple platforms such as Concentrix's official careers page, LinkedIn, and other job boards listing this position to maximize your chances of being noticed.
Connect on LinkedIn with current Concentrix employees in customer service or remote roles; ice breakers can include asking about their experiences working remotely, their favorite part of the company culture, or how they navigated the seasonal nature of the job.
Optimize your resume for ATS by incorporating keywords from the job description like 'bilingual customer service,' 'remote support,' 'technical troubleshooting,' 'multitasking,' and 'Windows 10 proficiency' to pass automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify all relevant job postings, and discover LinkedIn connections to network with, allowing you to focus your energy on interview preparation and skill development.
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