Job summary
Job post source
This job is directly from Dairy One Cooperative, Inc.
Job overview
The IT Support Specialist at Dairy One Cooperative provides essential technical support to ensure smooth IT operations, enhancing productivity and efficiency for the agricultural community served by the company.
Responsibilities and impact
The role involves responding to help desk tickets, troubleshooting software, hardware, and network issues, monitoring system performance, managing IT equipment, following IT service management processes, creating user documentation, conducting training, ensuring security compliance, and collaborating with IT team members to resolve problems.
Experience and skills
Candidates need at least 2 years of IT support experience, a high school diploma or equivalent (bachelor's preferred), certifications like Network+, A+, Security+, and Microsoft Certified: Modern Desktop Administrator Associate, and skills in Microsoft operating systems, hardware troubleshooting, Microsoft 365, and ticketing systems.
Work environment and culture
The work environment includes office settings, server rooms, and potential remote work options with flexible hours and on-call duties, emphasizing collaboration, communication, and continuous learning.
Company information
Dairy One Cooperative, based in Ithaca, NY, serves about 2500 dairy farm members in the Northeast and Mid-Atlantic with data-driven decision tools, employing over 250 staff members.
Job location and travel
The job is located in Ithaca, NY, with work primarily in office and server room environments and options for remote work requiring reliable internet and remote access tools.
Unique job features
The position requires handling physical IT equipment, managing high concentration and stress, continuous learning, and balancing on-call duties with regular hours.
Company overview
Dairy One Cooperative, Inc. is a prominent agricultural service organization that specializes in providing comprehensive analytical services to the dairy industry. They generate revenue by offering services such as milk testing, forage analysis, and nutrient management, which help farmers optimize their operations and improve productivity. Founded in 1948, Dairy One has a rich history of supporting dairy farmers with innovative solutions and expert advice. The cooperative is known for its commitment to advancing agricultural practices through technology and data-driven insights, making it a valuable partner for those in the dairy sector.
How to land this job
Position your resume to highlight your 2+ years of IT support experience, emphasizing your expertise with Microsoft operating systems, Microsoft 365 Suite, and hardware troubleshooting as outlined in the job description.
Focus on showcasing your problem-solving skills, ability to manage help desk tickets efficiently, and experience with IT service management processes including incident and change management.
Apply through Dairy One Cooperative's official corporate website and LinkedIn to maximize your chances, as these platforms are commonly used by the company for recruitment.
Connect on LinkedIn with IT team members or the support division at Dairy One Cooperative, Inc., using ice breakers like commenting on their recent posts about IT initiatives or asking about their experience with the cooperative’s IT infrastructure.
Optimize your resume for ATS by incorporating keywords such as 'help desk support,' 'ticket resolution,' 'Microsoft Certified: Modern Desktop Administrator Associate,' 'Network+,' 'A+,' and 'Security+,' ensuring alignment with the job description to pass automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate the application process, tailor your resume for ATS, find multiple application portals, and identify LinkedIn connections to network with, freeing you to focus on preparing for interviews and skill development.
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