Job summary
Job post source
This job is directly from UPS
Job overview
The Technology Support Technician II at UPS ensures successful implementation of IT solutions and initiatives, enhancing organizational efficiency and customer experience.
Responsibilities and impact
The role involves managing IT services, support, project deployments, performing root cause analysis, coordinating with teams and vendors, managing resources, providing technical training, and ensuring compliance and safety.
Compensation and benefits
The job is a permanent position with an internal salary grade of 009, offers flexible work hours, and includes standard benefits typical of a Fortune Global 500 company like UPS, though specific salary and benefits details are not provided.
Experience and skills
Candidates should have vocational or technical education combined with on-the-job training, knowledge of analytical or operational processes, and the ability to work with moderate supervision.
Career development
The role offers opportunities to develop technical and leadership skills through collaboration with cross-functional teams and exposure to advanced IT projects within a large global company.
Work environment and culture
UPS promotes a rewarding culture focused on innovation, skill development, and diversity, with a commitment to a discrimination-free workplace.
Company information
UPS is a Fortune Global 500 company known for its logistics, package delivery, and supply chain management services worldwide.
Team overview
The candidate will work within internal cross-functional teams and partner vendor relationships to deliver IT services and support.
Job location and travel
The position is located at 11802 N Gessner Houston, TX 77064, requires the candidate to be local or willing to relocate, and is not remote.
Application process
Internal applicants must apply by end of day Wednesday 7/16/2025; applicants should select their language preference before applying.
Unique job features
The job may involve coding, programming, and integration with external customer systems, and requires 24x7 project and support service tracking using technology.
Company overview
UPS, or United Parcel Service, is a global leader in logistics, offering a wide range of services including package delivery, freight transportation, and supply chain management. They generate revenue by providing these services to businesses and consumers worldwide, leveraging their extensive network of distribution centers, vehicles, and advanced technology. Founded in 1907 as a messenger company in Seattle, UPS has grown into a multinational corporation with a strong emphasis on innovation and sustainability. Key historical milestones include the introduction of air delivery services in 1929 and the launch of UPS Airlines in 1988.
How to land this job
Position your resume to highlight your technical expertise in IT support, root cause analysis, and project deployment, emphasizing your ability to manage hardware, software, and network infrastructure effectively.
Focus on showcasing experience with cross-functional team collaboration, vendor relationship management, and delivering exceptional customer service in technology environments.
Apply through multiple platforms including UPS's corporate career site, LinkedIn, and other reputable job boards to maximize your application visibility for this role.
Connect with current UPS employees in the Technology Support or IT Services division on LinkedIn; start conversations by commenting on recent UPS tech initiatives or asking about the team culture and project challenges to break the ice.
Optimize your resume for ATS by incorporating keywords from the job description such as 'root cause analysis,' 'KPI,' 'SLA,' 'technical training,' 'project deployment,' and 'network infrastructure' to ensure it passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate applying through multiple channels, tailor your resume for ATS, and identify relevant UPS contacts on LinkedIn, freeing up your time to prepare for interviews and deepen your industry knowledge.
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