Job summary
Job post source
This job is directly from Elevance Health (CareBridge is a brand under Elevance Health).
Job overview
The Employer Service Representative Senior at CareBridge/Elevance Health provides operational and client service support for complex client accounts, ensuring timely and effective resolution of service-related issues.
Responsibilities and impact
The role involves managing client communications, resolving service and billing issues, coordinating with internal departments, and supporting account management by addressing escalations and service trends.
Compensation and benefits
The position offers market-competitive total rewards including merit increases, paid holidays, PTO, incentive bonuses, medical, dental, vision, disability benefits, 401(k) with match, stock purchase plan, life insurance, wellness programs, and financial education resources.
Experience and skills
Requires a high school diploma or equivalent with at least 2 years of Employer Service Representative experience and 5 years of related claims/customer service experience; an associate degree is preferred.
Career development
Elevance Health promotes a culture designed for personal and professional growth aligned with company strategy and values.
Work environment and culture
The company fosters a hybrid work environment with one day per week in-office to support collaboration and work-life balance, emphasizing values that drive business outcomes and associate success.
Company information
Elevance Health is a Fortune 25 healthcare company focused on improving lives and communities with a strong history and commitment to member service.
Job location and travel
Multiple locations including Mason OH, Indianapolis IN, Atlanta GA, and Tampa FL with a hybrid work model requiring one day per week onsite.
Application process
Applicants must submit resumes directly; Elevance Health only accepts resumes from agencies with signed agreements and requires vaccination for certain roles.
Unique job features
The role offers a hybrid work model and the opportunity to work with complex client accounts in a leading healthcare company with comprehensive benefits.
Company overview
CareBridge is a healthcare technology company that specializes in providing comprehensive support for patients receiving long-term care services. They make money by partnering with health plans and state Medicaid programs to offer a combination of technology, data analytics, and clinical services aimed at improving patient outcomes and reducing healthcare costs. Founded in 2018, CareBridge has rapidly grown by leveraging its innovative platform to streamline care coordination and enhance the quality of life for patients with complex healthcare needs.
How to land this job
Tailor your resume to emphasize your experience in employer service and claims/customer service, highlighting any roles where you provided operational support and handled complex client accounts, as these are central to the Employer Service Representative Senior role at CareBridge.
Focus on showcasing your skills in client communication, problem resolution, and coordination across departments, especially your ability to manage escalations and maintain client satisfaction, which are key responsibilities in this position.
Apply through multiple channels including CareBridge's corporate careers page and LinkedIn to maximize your chances of being noticed by recruiters and hiring managers.
Connect with current employees in CareBridge's client services or account management teams on LinkedIn to gain insights about the role and company culture; use ice breakers like commenting on recent company initiatives or asking about their experience working in a hybrid environment.
Optimize your resume for ATS by incorporating keywords from the job description such as 'client service,' 'claims resolution,' 'operational support,' 'escalation management,' and 'hybrid work environment' to ensure your application passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find relevant LinkedIn contacts, allowing you to focus your time on preparing for interviews and networking effectively.
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