Job summary
Job post source
This job is directly from T-Mobile
Job overview
The Manager, Software Development at T-Mobile leads the strategic implementation of ServiceNow ITOM, CMDB, and AIOps capabilities to transform IT operations management and asset configuration.
Responsibilities and impact
The role involves leading ServiceNow and AIOps strategy, managing automated discovery of infrastructure, overseeing integration of federation sources, engaging stakeholders, driving automation, developing teams, managing vendor relationships, and hiring staff.
Compensation and benefits
The base pay range is $136,600 to $246,300 with a 15% corporate bonus target. Benefits include medical, dental, vision insurance, 401(k), stock grants and purchase plans, paid time off, parental leave, disability coverage, and various employee discounts and support programs.
Experience and skills
Requires a Bachelor's degree or equivalent experience, 4-7 years in analytics and business intelligence development, leadership experience managing 15+ developers, strong knowledge of ServiceNow ITOM and CMDB, and preferred experience with AIOps technologies and enterprise discovery solutions.
Career development
T-Mobile offers extensive career growth opportunities with a culture that supports continuous learning and advancement through a flexible 'jungle gym' career path rather than a traditional ladder.
Work environment and culture
T-Mobile promotes an inclusive, supportive work environment valuing diversity and equal opportunity, with a focus on employee well-being and a collaborative team spirit.
Company information
T-Mobile is a leading telecommunications company known for its innovative Un-carrier approach, offering comprehensive wireless services and investing heavily in employee rewards and development.
Team overview
The candidate will join the ServiceNow Asset & Configuration Management team focused on enterprise-wide ITOM and AIOps initiatives, working cross-functionally to deliver advanced operational capabilities.
Unique job features
This role is distinguished by its leadership in implementing cutting-edge AIOps and ITOM technologies at scale within a major telecom company, with significant impact on operational efficiency and automation.
Company overview
T-Mobile is a leading telecommunications company that provides wireless voice, messaging, and data services in the United States. They generate revenue primarily through subscription plans, device sales, and value-added services. Founded in 1994, T-Mobile has grown significantly, especially after its merger with Sprint in 2020, which expanded its customer base and network capabilities. The company is known for its innovative "Un-carrier" approach, which focuses on eliminating customer pain points and offering flexible, customer-friendly services.
How to land this job
Tailor your resume to emphasize leadership experience managing software development teams, especially those involving ServiceNow ITOM, CMDB, and AIOps technologies, showcasing your ability to lead strategic initiatives and cross-functional projects.
Highlight your expertise in enterprise-wide asset and configuration management, automation of workflows, and integration of federation sources, using keywords like 'ServiceNow ITOM,' 'AIOps,' 'CMDB,' 'automation,' and 'federation integrations' to align with the job description.
Apply through multiple platforms including T-Mobile's official career site and LinkedIn to maximize your application visibility and ensure you are considered through all available channels.
Connect on LinkedIn with current T-Mobile employees in the ServiceNow Asset & Configuration Management division or IT Operations teams. Use ice breakers such as commenting on recent T-Mobile AIOps advancements, asking about team culture, or inquiring about upcoming projects related to ITOM and automation.
Optimize your resume for ATS by incorporating specific technical terms and leadership phrases from the job posting, such as 'strategic direction,' 'automation,' 'stakeholder engagement,' and 'high-performing teams,' ensuring your resume passes initial automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored resume customization, identify all relevant application portals, and find LinkedIn contacts for effective networking, allowing you to focus your time on interview preparation and skill enhancement.
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