Job summary
Job post source
This job is directly from Kocourek Automotive
Job overview
The Customer Relations Coordinator at Kocourek Automotive is responsible for enhancing customer experience by managing service appointment scheduling and guest communications to drive business traffic and retention.
Responsibilities and impact
The role involves handling incoming calls, scheduling service appointments, following up with guests via calls, texts, and emails, managing online chats and social media reviews, maintaining Google My Business and website content, and assisting with event planning and marketing content creation.
Compensation and benefits
The position offers an hourly wage between $15.50 and $16.50, with a business casual dress code and a typical non-smoking office environment; no specific mention of bonuses or additional benefits.
Experience and skills
Candidates should be organized, goal-oriented, and team players with strong communication skills and the ability to work in a structured, task-focused environment; specific experience requirements are not detailed.
Work environment and culture
The company promotes a positive, upbeat attitude in a structured office setting and values equal opportunity employment without discrimination.
Company information
Kocourek Automotive operates nine locations and focuses on automotive sales and service, emphasizing customer retention and business growth.
Job location and travel
The job involves working in a non-smoking office environment with shifts Monday through Saturday, including some evenings and rotating Saturdays, with hours up to 40 per week.
Unique job features
This role uniquely combines customer service with digital engagement responsibilities such as managing Google My Business, social media interactions, and content creation for marketing purposes.
Company overview
Kocourek Automotive is a prominent dealership group based in Wausau, Wisconsin, specializing in the sale of new and pre-owned vehicles from a variety of brands including Ford, Chevrolet, and BMW. They generate revenue through vehicle sales, financing, parts, and service departments. Founded in 1999 by Richard Kocourek, the company has grown significantly, emphasizing customer satisfaction and community involvement. Their commitment to providing a comprehensive automotive experience has made them a trusted name in the region.
How to land this job
Position your resume to highlight your customer service skills, experience managing multiple communication channels, and ability to handle scheduling and follow-ups efficiently, as these are critical for the Customer Relations Coordinator role at Kocourek Automotive.
Emphasize your organizational skills, goal-oriented mindset, and teamwork capabilities, along with any experience in managing online reviews, social media interactions, or basic website maintenance, since these are key parts of the job.
Apply through multiple platforms including Kocourek Automotive's corporate careers page, LinkedIn, and other job boards where the position is listed to maximize your application visibility.
Connect with employees in the customer experience or service departments at Kocourek Automotive on LinkedIn; use ice breakers like commenting on a recent company event, asking about their experience working with customer retention, or expressing enthusiasm for the company’s approach to guest engagement.
Optimize your resume for ATS by incorporating keywords from the job description such as 'service retention,' 'scheduling service appointments,' 'customer experience,' 'online chat management,' 'Google My Business,' and 'social media engagement' to ensure it passes initial screening.
Use Jennie Johnson's Power Apply feature to automate tailoring your resume, identify all relevant application portals, and find LinkedIn contacts for networking, thereby saving time and increasing your chances of landing the role.
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