Job summary
Job post source
This job is directly from USAA
Job overview
As an Experience Owner Lead at USAA, you will develop and maintain an auto and home ecosystem experience, guiding members through their lifecycle while driving business growth.
Responsibilities and impact
You will lead and manage complex experience lifecycles, evaluate digital journeys, communicate with collaborators, and ensure delivery meets experience expectations across all channels.
Compensation and benefits
The salary range for this position is $109,130.00 - $208,580.00, with eligibility for pay incentives and comprehensive benefits including medical, dental, vision, 401(k), and paid time off.
Experience and skills
Candidates should have a Bachelor's degree or equivalent experience, with 8 years in customer experience or related fields, and demonstrated ability in strategy development and process improvement.
Career development
USAA offers career path planning and continuing education to assist employees with their professional goals.
Work environment and culture
USAA values honesty, integrity, loyalty, and service, fostering a culture that supports the financial security of military members and their families.
Company information
USAA is dedicated to facilitating the financial security of U.S. military members and their families, emphasizing a mission-driven approach to service.
Job location and travel
This position can work remotely in the continental U.S. with occasional business travel.
Application process
Applications are accepted on an ongoing basis until the position is filled, encouraging candidates to apply the same day they view the posting.
Company overview
USAA (United Services Automobile Association) provides insurance, banking, and financial services primarily to military members and their families. Founded in 1922 by a group of Army officers to insure each other's vehicles, USAA has grown into a Fortune 500 company known for its customer service and financial strength. The company generates revenue through premiums, investment income, and fees for banking and financial services. USAA's commitment to serving military personnel and their families remains a core aspect of its operations and culture.
How to land this job
Position your resume to showcase your expertise in customer experience strategy, process improvement, and analytics, particularly in the context of the auto and home lifecycle as outlined in the job description.
Highlight your experience leading cross-functional teams and managing complex projects, as these skills are crucial for the Experience Owner Lead role at USAA.
Apply through various platforms including USAA's corporate site and LinkedIn to maximize your visibility and chances of landing an interview.
Connect with professionals in the experience design and customer journey divisions at USAA on LinkedIn, and consider ice breakers such as discussing recent industry trends or expressing admiration for USAA's commitment to military families.
Optimize your resume for Applicant Tracking Systems (ATS) by incorporating keywords from the job description, such as 'customer experience', 'strategic roadmap', and 'human-centered design'.
Remember that Jennie Johnson's Power Apply feature can streamline your application process by tailoring your resume, identifying optimal application channels, and connecting you with potential networking contacts at USAA.
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