Job summary
Job post source
This job is directly from Microchip Technology Inc.
Job overview
The Senior IT Systems Technician I at Microchip Technology Inc. provides critical Tier-2 desktop support, ensuring timely resolution of internal IT issues for the Boulder, Colorado facility.
Responsibilities and impact
The role involves day-to-day technical support for over 80 users, managing hardware, software, networking, and server infrastructure, installing and troubleshooting Windows OS and network devices, managing Active Directory accounts, performing Windows imaging, supporting Microsoft products and security tools, troubleshooting Unix/Linux issues, standardizing IT support processes, contributing to IT projects, providing remote support, and occasional travel to other facilities.
Compensation and benefits
The position offers a competitive total compensation package including base salary ($64,480 - $128,000), quarterly bonuses, restricted stock units, health benefits starting day one, retirement plans, employee stock purchase plan, tuition reimbursement, and various insurance and wellness benefits.
Experience and skills
Candidates must have a bachelor's degree or equivalent experience, at least 5 years in IT support, strong communication and customer service skills, proficiency with Windows 10/11, Active Directory, Microsoft O365, and ability to handle multiple support requests; ITIL and MCP certifications, engineering lab support experience, and familiarity with ITSM platforms are preferred.
Career development
Microchip supports career growth through nationally-recognized Leadership Passage Programs enrolling over a thousand employees annually, emphasizing employee development and values-based decision making.
Work environment and culture
Microchip fosters a culture of trust, empowerment, respect, diversity, and communication, valuing teamwork and innovation within a multi-billion dollar global organization.
Company information
Microchip Technology Inc. is a multi-billion dollar global technology company with over 20,000 employees, known for its diverse product portfolio and 30 years of profitability, committed to innovation and employee growth.
Team overview
The candidate will join the IT support team at the Boulder facility, acting as a key link between Tier-1 and Tier-3 teams, supporting over 80 users in a multi-tiered support environment.
Job location and travel
The job is located in Boulder, Colorado, with some travel (0-25%) to other Microchip facilities in North America; work is primarily indoors with a mix of sitting and standing.
Application process
The application window remains open until qualified candidates are identified; Microchip does not accept unsolicited agency resumes and requires proof of US citizenship or protected status due to export control laws.
Unique job features
The role offers unique exposure to a multi-tiered IT support structure within a leading technology company, with opportunities to work on diverse systems including Windows, Unix/Linux, and various network devices, plus remote support and travel.
Company overview
Microchip Technology Inc. is a leading provider of microcontroller, mixed-signal, analog, and Flash-IP solutions. They generate revenue by designing and manufacturing semiconductors that are used in a wide range of applications, from automotive and industrial to consumer electronics and communications. Founded in 1989, the company has grown through strategic acquisitions and a focus on innovation, making it a key player in the semiconductor industry. Their commitment to quality and customer support has solidified their reputation and market position.
How to land this job
Position your resume to highlight your experience with Tier-2 desktop support, emphasizing your skills in troubleshooting Windows operating systems, Active Directory management, and Microsoft O365, as these are critical for the Senior IT Systems Technician I role at Microchip Technology Inc.
Emphasize your ability to communicate effectively with both technical and non-technical users, your experience supporting mixed-platform environments including Windows and Linux, and any familiarity with ITSM tools like ServiceNow or certifications such as ITIL or MCP.
Apply through multiple channels including Microchip Technology Inc.'s official careers page and LinkedIn to maximize your application visibility and increase your chances of being noticed by the hiring team.
Connect with current employees in Microchip's IT or technical support divisions on LinkedIn; use ice breakers like commenting on recent Microchip technology innovations, asking about team culture, or inquiring about the impact of their Leadership Passage Programs to start meaningful conversations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'Tier-2 support,' 'Active Directory,' 'Windows 10/11,' 'Microsoft O365,' 'ITIL,' 'ServiceNow,' and 'desktop support,' ensuring your resume passes automated screenings efficiently.
Use Jennie Johnson's Power Apply feature to automate tailoring your resume, identify all available application portals, and discover LinkedIn connections within Microchip, freeing you to focus on preparing for interviews and networking effectively.
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