Signal Financial Federal Credit Union

VP Member Experience & Retail Banking

KENSINGTON, MDPosted a month ago

Job summary

  • Job post source

    This job is directly from Signal Financial Federal Credit Union

  • Job overview

    The VP Member Experience & Retail Banking at Signal Financial Federal Credit Union leads efforts to enhance member journeys across physical and digital channels, driving retail and digital banking improvements to foster member relationships and organizational efficiency.

  • Responsibilities and impact

    The role involves overseeing branches, digital call center, products, and ATM network, implementing sales and service initiatives, managing staffing and training, analyzing operational statistics, ensuring compliance, and engaging with the Board of Directors on member experience matters.

  • Compensation and benefits

    The salary ranges from $104,000 to $130,100 annually. No specific benefits or bonuses are detailed in the description.

  • Experience and skills

    Candidates need a college degree or equivalent experience, preferably an advanced degree, with at least ten years in related leadership roles in banking or financial services, strong interpersonal, organizational, communication skills, and proficiency in Microsoft Office.

  • Work environment and culture

    The company values equal employment opportunity and a non-discriminatory work environment, emphasizing inclusivity and respect for diversity.

  • Company information

    Signal Financial Federal Credit Union is a financial institution focused on member services through branches and digital channels, committed to compliance and community relations.

  • Team overview

    The candidate will manage teams across branches and the digital call center, including direct supervision of managers and staff involved in member experience.

  • Unique job features

    The position uniquely combines oversight of both physical and digital member experience channels, including strategic facility management and direct Board engagement.

Company overview

Signal Financial Federal Credit Union is a member-owned financial cooperative providing a range of banking services including savings and checking accounts, loans, mortgages, and investment products. They generate revenue primarily through interest on loans and fees for financial services. Founded in 1947, Signal Financial has a rich history of serving the financial needs of its members, initially catering to telephone company employees and later expanding to serve a broader community. Their commitment to personalized service and community involvement remains a cornerstone of their operations.

How to land this job

  • Position your resume to highlight leadership in member experience and retail banking, focusing on your ability to redesign and optimize member journeys across both physical and digital channels.

  • Emphasize your experience managing branches, call centers, and digital platforms, showcasing your skills in driving digital adoption and improving organizational efficiencies.

  • Apply through multiple channels including Signal Financial Federal Credit Union's corporate career site and LinkedIn to maximize exposure and increase your chances of being noticed.

  • Connect with professionals in the member experience or retail banking divisions at Signal Financial Federal Credit Union on LinkedIn; use ice breakers like commenting on recent digital banking innovations they have implemented or asking about the culture around member engagement.

  • Optimize your resume for ATS by incorporating keywords such as 'member experience,' 'retail banking,' 'digital adoption,' 'call center management,' 'organizational efficiency,' and 'branch strategy' to ensure it passes initial screenings.

  • Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find relevant LinkedIn contacts, allowing you to focus your time on preparing for interviews and networking.

Jennie Johnson works for you!

Here’s what we do to make sure you’re successful:

  • Targeted Resume Revamp:

    We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.

  • Job Description Dissection:

    Unpack the job posting with expert analysis, ensuring your application hits every key requirement.

  • Bespoke Cover Letter:

    Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.

  • Interview Mastery:

    Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.

  • Direct Application Insights:

    Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.

  • Skills and Gaps Assessment:

    Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.

  • Personalized Email Pitch:

    Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.

  • In-depth Research Guide:

    Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.

  • Detailed Company Analysis:

    Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.

  • Strategic Candidate Overview:

    Understand your unique value and why companies would want to interview you, highlighting your background and positioning.