Job summary
Job post source
This job is directly from EōS Fitness
Job overview
The Member Experience Manager at EōS Fitness leads efforts to deliver exceptional customer service and support member retention, playing a key role in enhancing member satisfaction and gym success.
Responsibilities and impact
The role involves resolving member concerns, managing billing issues, supporting member retention strategies, collaborating with department managers on feedback and facility operations, and leading front desk staff to uphold customer service standards.
Compensation and benefits
The position offers competitive pay with vacation, holiday, and sick pay, free gym membership for the employee and a family member, discounted personal training and merchandise, daily pay access, health benefits including dental, vision, supplemental life, pet insurance, an employee assistance program, a referral program, and a 401(k) with company matching.
Experience and skills
Candidates should have proven customer service or front-line leadership experience, preferably in fitness or hospitality, strong communication, problem-solving, multitasking, organizational skills, and proficiency with membership management or POS software and Microsoft Office.
Career development
The company provides a management team focused on professional development and a collaborative, energetic team environment supporting growth.
Work environment and culture
EōS Fitness promotes a bold, upbeat, and motivating culture emphasizing core values like teamwork, optimism, personal responsibility, and continuous learning in a supportive gym environment.
Company information
EōS Fitness is a fitness company focused on creating loyal, lifelong fans and exercise practitioners through a motivating work environment and strong core values.
Team overview
The Member Experience Manager reports to the Operations Manager and works closely with gym department managers and front desk staff to ensure a high-quality member experience.
Application process
Applicants are encouraged to apply via eosfitness.com/careers or through the job posting to connect with the appropriate manager and find suitable opportunities.
Unique job features
The job features a unique focus on creating lifelong fans through exceptional member service, a strong emphasis on company core values, and benefits like daily pay access and pet insurance.
Company overview
EōS Fitness is a rapidly growing fitness chain offering high-quality gym facilities at affordable prices. They generate revenue through membership fees, personal training services, and various fitness classes. Founded in 2015, EōS Fitness has expanded significantly across the United States, emphasizing a welcoming environment and state-of-the-art equipment. Their mission is to make fitness accessible to everyone, and they are known for their commitment to community engagement and innovative fitness solutions.
How to land this job
Position your resume to highlight your leadership in customer service and your ability to resolve member concerns efficiently, reflecting EōS Fitness’s core values like taking personal responsibility and being a team player.
Emphasize experience in managing front desk teams, training staff, and collaborating with multiple departments to maintain a clean, safe, and welcoming environment that supports member retention.
Apply through multiple channels including EōS Fitness’s corporate careers site and LinkedIn to maximize your visibility for the Member Experience Manager role.
Connect on LinkedIn with current EōS Fitness operations or member experience leaders; start conversations by complimenting their commitment to customer service or asking about how they foster team motivation and member loyalty.
Optimize your resume for ATS by incorporating keywords from the job description such as 'member retention,' 'customer service,' 'team leadership,' 'billing resolution,' and 'member satisfaction' to help your resume pass automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume with the right keywords, and identify LinkedIn contacts to network with, saving you time and increasing your chances of landing the job.
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