Job summary
Job post source
This job is directly from National Dentex Labs
Job overview
The Customer Service Representative at National Dentex Labs plays a crucial role in supporting dental restoration needs by providing exceptional customer service and maintaining relationships with clients.
Responsibilities and impact
Daily responsibilities include answering and processing calls, troubleshooting technical issues, managing customer accounts, cross-selling, and ensuring customer retention.
Compensation and benefits
The position offers a full-time schedule with benefits including health, dental, vision, disability, life insurance, paid time off, 401K with company contribution, and tuition reimbursement.
Experience and skills
Preferred qualifications include a high school diploma or GED, and a minimum of 5 years of experience in a dental environment or call center, along with strong communication and computer skills.
Company information
National Dentex Labs is a leading healthcare organization in the dental industry, operating over 50 labs across the country and specializing in a wide range of dental restoration products and services.
Job location and travel
The position is located at Twin Cities Dental Lab in Falcon Heights, MN.
Company overview
National Dentex Labs (NDX) is a leading provider of dental prosthetics and restorative dentistry solutions in the United States. They specialize in creating custom dental products such as crowns, bridges, dentures, implants, and orthodontic appliances. NDX generates revenue by partnering with dental practices and offering high-quality, precision-manufactured dental solutions. Founded in 1982, the company has grown through strategic acquisitions and technological advancements, establishing a robust network of labs across the country to ensure efficient service and innovation in dental care.
How to land this job
Position your resume to showcase your strong communication skills, experience in customer service, and familiarity with the dental industry, as these are vital for the Customer Service Representative role at National Dentex Labs.
Highlight your ability to troubleshoot technical issues, manage pricing, and build relationships with customers, as these responsibilities are central to the job.
Apply through multiple platforms, including the National Dentex Labs corporate site and LinkedIn, to maximize your chances of being noticed for this position.
Reach out to current employees in the customer service division at National Dentex Labs on LinkedIn to gather insights about the role and company culture. Ice breakers could include asking about their experiences or mentioning a recent project the company undertook.
Optimize your resume for ATS systems by incorporating specific keywords from the job description, such as 'customer service', 'troubleshoot', and 'pricing management', to ensure your application passes initial screenings.
Utilizing Jennie Johnson's Power Apply feature can streamline your application process by tailoring your resume, identifying the best application channels, and finding relevant LinkedIn connections to network with, allowing you to focus on your job search effectively.
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