Job summary
Job post source
This job is directly from Ricoh USA, Inc.
Job overview
The Senior Field Service Technician at Ricoh USA, Inc. specializes in maintaining and repairing advanced office equipment, providing technical support and leadership within the field services team.
Responsibilities and impact
The role involves diagnostics, troubleshooting, repairs, installation, customer support, territory and inventory management, collaboration with sales, and training other technicians to ensure high service standards.
Compensation and benefits
The position offers medical, dental, life, and disability insurance options, retirement savings plans including 401K, health savings accounts, tuition assistance, paid vacation and holidays, and other wellness and professional development benefits.
Experience and skills
Candidates must have completed technical school with 3+ years of related experience, hold at least one industry certification, possess strong technical and troubleshooting skills, and have excellent customer service and communication abilities.
Career development
Ricoh provides opportunities for continuous improvement, on-the-job training, technical seminars, and tuition assistance to support professional growth.
Work environment and culture
Ricoh promotes a purpose-driven, passionate, and customer-focused culture emphasizing teamwork, innovation, and a high-performance environment.
Company information
Ricoh USA, Inc. is an integrated solutions provider delivering technology and services that empower digital workplaces and enhance business success globally.
Team overview
The candidate will join a field services team that values leadership, professionalism, and collaboration to deliver exceptional customer experiences.
Job location and travel
The job requires frequent travel within a designated geographic area, including urban walking territories, with occasional shift work, overtime, and on-call duties.
Unique job features
The role includes leadership opportunities, handling advanced electro-mechanical office equipment, and working in dynamic customer environments with a focus on continuous improvement and technical expertise.
Company overview
Ricoh USA, Inc. is a leading provider of document management solutions, IT services, commercial and industrial printing, and imaging equipment. The company generates revenue through the sale and leasing of office equipment, software solutions, and managed services. Founded in 1962 as a subsidiary of Ricoh Company, Ltd., Ricoh USA has a rich history of innovation and commitment to sustainability, often pioneering eco-friendly technologies and practices. The company is headquartered in Exton, Pennsylvania, and serves a diverse range of industries, including healthcare, education, and finance.
How to land this job
Tailor your resume to highlight your technical expertise in servicing advanced office equipment, focusing on diagnostics, troubleshooting, and repairs of multifunctional devices as emphasized by Ricoh USA, Inc.
Emphasize your experience with customer service and relationship management, showcasing your ability to handle complex issues professionally and maintain positive client interactions.
Showcase leadership skills and any experience in training or coordinating teams, as this role may involve team lead responsibilities and continuous improvement initiatives.
Apply through multiple channels including Ricoh USA, Inc.'s corporate careers page and LinkedIn to maximize your exposure to the hiring team.
Connect with current employees in Ricoh's Field Services division on LinkedIn; start conversations by complimenting recent company innovations, asking about team culture, or inquiring about key challenges in the role.
Optimize your resume for ATS by including keywords from the job description such as 'diagnostics,' 'troubleshooting,' 'multifunctional devices,' 'technical training,' and 'customer service' to ensure your resume passes initial screenings.
Consider using Jennie Johnson's Power Apply feature to automate tailoring your resume, identify multiple application platforms, and find LinkedIn contacts to network with, allowing you to focus more on preparing for interviews and other job search activities.
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