Job summary
Job post source
This job is directly from Soho House & Co
Job overview
The Front Desk Agent at Soho House & Co is responsible for welcoming members and guests, managing check-ins, and providing concierge services to enhance the guest experience.
Responsibilities and impact
The Front Desk Agent handles member and guest check-ins, answers inquiries, manages payments and billing, coordinates with other departments, and performs concierge duties such as booking reservations and assisting with amenities.
Compensation and benefits
The role offers a pay range of $24-$25 USD per hour in New York, with full-time employees eligible for medical, dental, vision benefits, 401K with 2% match, paid time off, free meals during shifts, and various team events and learning opportunities.
Experience and skills
Candidates should have at least 1 year of customer service or similar experience, be able to multitask in a fast-paced environment, have strong communication and problem-solving skills, and be familiar with tools like OpenTable, Salesforce, Google Sheets, or Opera.
Career development
Soho House offers career progression opportunities domestically and internationally, both in managerial and technical roles, along with extensive internal and external training courses.
Work environment and culture
The company promotes a supportive and dynamic work environment with team events, a focus on community impact, and a culture of learning and development.
Company information
Soho House & Co is a hospitality company known for its exclusive members' clubs, hotels, and restaurants, emphasizing high-quality service and a vibrant community experience.
Job location and travel
The position is based in New York with a flexible schedule requiring nights, weekends, and holidays as needed.
Unique job features
The role includes unique perks such as involvement in community impact initiatives, access to food and drink events, and a substantial free meal while on duty.
Company overview
Soho House & Co. is a global private members' club that caters primarily to individuals in the creative industries. Founded in 1995 in London by Nick Jones, the company operates a network of exclusive clubs, hotels, and restaurants worldwide, generating revenue through membership fees, hospitality services, and branded merchandise. Known for its unique, upscale environments and a focus on fostering creative communities, Soho House has expanded significantly, with notable locations in major cities such as New York, Los Angeles, and Berlin.
How to land this job
Tailor your resume to emphasize your customer service experience, multitasking abilities, and proficiency with tools like OpenTable, Salesforce, Google Sheets, or Opera, as these are key for the Front Desk Agent role at Soho House & Co.
Highlight your skills in conflict resolution, communication, and handling high-volume inquiries both face-to-face and digitally, demonstrating your capability to thrive in fast-paced, demanding environments.
Apply through multiple platforms including Soho House & Co’s official careers page, LinkedIn, and hospitality job boards to maximize your application visibility.
Connect with current Front Desk Agents or hospitality staff at Soho House & Co on LinkedIn; start conversations by complimenting their role, asking about their experience working at Soho House, or inquiring about the team culture and daily challenges.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'multi-tasking,' 'OpenTable,' 'Salesforce,' 'conflict resolution,' and 'hospitality,' ensuring your resume passes initial screenings efficiently.
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