Americo Financial Life and Annuity

Part Time Customer Experience Associate I

KANSAS CITY, MOPosted 21 days ago

Job summary

  • Job post source

    This job is directly from Americo Financial Life and Annuity

  • Job overview

    The Part Time Customer Experience Associate I role at Americo Financial Life and Annuity involves providing customer service to policyholders by answering calls and emails, helping them understand their life insurance and annuity policies, and supporting the company's customer experience goals.

  • Responsibilities and impact

    The associate will answer high-volume inbound calls and emails from policyholders, assist with customer service requests like mailing forms and processing transactions, navigate multiple systems to provide accurate information, and contribute to timely resolution of customer inquiries.

  • Compensation and benefits

    The position offers a starting hourly wage of $21.87 plus a $2 shift differential, with pay based on education, experience, and skills. Training is provided, including formal programs and industry courses, and the role includes remote work after initial in-office training.

  • Experience and skills

    Candidates should have strong communication skills, a passion for helping people, ability to multi-task and problem-solve independently, typing speed of at least 40 wpm, and comfort with computers and multiple applications. Prior knowledge of life insurance is beneficial but not mandatory.

  • Career development

    The role includes opportunities to learn about insurance and annuity products, shadow other departments, and develop skills through formal training and ongoing support, enabling career growth within Americo.

  • Work environment and culture

    Americo emphasizes caring for its people, policyholders, and community, offering a supportive environment with live and chat support during training and a positive team atmosphere.

  • Company information

    Americo Financial Life and Annuity is a company focused on life insurance and annuity products, serving policyholders with a commitment to customer service and community care.

  • Team overview

    The associate will join the Customer Experience Center team, which serves as the primary contact point for policyholders, working in a high-volume call center environment with a focus on teamwork and customer support.

  • Job location and travel

    The position is based in downtown Kansas City, MO, with a schedule of Monday to Friday from 10:00am to 3:00pm. After training, work is primarily remote with one day per month in the office.

  • Application process

    Interviews are scheduled between July 7 and July 21, with the next training class starting August 4. Candidates must attend in-office training before transitioning to remote work.

  • Unique job features

    This part-time role offers a blend of in-office and remote work, formal training programs, and opportunities to gain industry knowledge and cross-departmental experience, distinguishing it from typical customer service positions.

Company overview

Americo Financial Life and Annuity Insurance Company, headquartered in Kansas City, Missouri, specializes in life insurance and annuity products. The company generates revenue through the sale of various insurance policies and annuity contracts, providing financial security and retirement planning solutions to individuals and families. Founded in 1946, Americo has a rich history of mergers and acquisitions, which has helped it grow and expand its product offerings. Known for its customer-centric approach, Americo emphasizes innovation and personalized service to meet the evolving needs of its clients.

How to land this job

  • Tailor your resume to highlight strong communication skills, customer service experience, and the ability to multitask in a high-volume call center environment, as these are key for the Part Time Customer Experience Associate role at Americo Financial Life and Annuity.

  • Emphasize your problem-solving abilities, patience, and positive attitude, especially in handling customer inquiries and resolving issues independently, which aligns with the job’s focus on providing best-in-class service.

  • Apply through multiple platforms such as Americo’s corporate careers page, LinkedIn, and relevant job boards to maximize your chances of being noticed for this role.

  • Connect with current Customer Experience Associates or team members at Americo on LinkedIn, using ice breakers like commenting on their recent posts about customer service tips or asking about their experience with Americo’s training program to start a conversation.

  • Optimize your resume for ATS by including keywords from the job description such as 'customer service,' 'problem-solving,' 'multitasking,' 'communication skills,' 'call center,' and 'life insurance knowledge' to ensure it passes initial automated screenings.

  • Use Jennie Johnson’s Power Apply feature to automate tailoring your resume, applying through multiple channels, and identifying LinkedIn connections to network with, allowing you to focus more on preparing for interviews and improving your skills.

Jennie Johnson works for you!

Here’s what we do to make sure you’re successful:

  • Targeted Resume Revamp:

    We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.

  • Job Description Dissection:

    Unpack the job posting with expert analysis, ensuring your application hits every key requirement.

  • Bespoke Cover Letter:

    Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.

  • Interview Mastery:

    Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.

  • Direct Application Insights:

    Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.

  • Skills and Gaps Assessment:

    Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.

  • Personalized Email Pitch:

    Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.

  • In-depth Research Guide:

    Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.

  • Detailed Company Analysis:

    Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.

  • Strategic Candidate Overview:

    Understand your unique value and why companies would want to interview you, highlighting your background and positioning.