Job summary
Job post source
This job is directly from DHL Supply Chain
Job overview
The Customer Service Supervisor at DHL Supply Chain leads and coordinates shift activities to ensure excellent customer service and operational efficiency.
Responsibilities and impact
The role involves supervising daily and weekly staff activities, interfacing with customers to resolve issues, managing documentation, leading support staff to improve productivity, planning workloads, and implementing corrective actions for performance variances.
Compensation and benefits
The job offers competitive wages, affordable health, dental, vision, and life insurance, a 401K plan, paid vacation, and holidays.
Experience and skills
Candidates need a bachelor's degree or equivalent experience, 1-3 years in a supervisory role, and customer service and operations background; logistics experience is preferred.
Career development
The company emphasizes teamwork, associate development, training, and continuous improvement, supporting professional growth.
Work environment and culture
The work environment is business casual, focused on teamwork, associate development, and continuous improvement.
Company information
DHL Supply Chain is a logistics company focused on customer service and operational excellence.
Team overview
The supervisor leads a support staff team responsible for daily operations and customer service.
Unique job features
The role includes managing value-added services for customers and administering associate recognition programs.
Company overview
DHL Supply Chain is a global leader in contract logistics, providing innovative supply chain solutions to various industries including automotive, consumer, life sciences, healthcare, and technology. They generate revenue through warehousing, transportation, and integrated logistics services, leveraging advanced technologies and a vast network to optimize supply chain operations. Founded as part of the Deutsche Post DHL Group, the company has a rich history of expansion and innovation, becoming a key player in the logistics sector. Candidates should note DHL's commitment to sustainability and digitalization, which are central to its strategic initiatives.
How to land this job
Position your resume to highlight leadership skills and experience coordinating teams in fast-paced, customer-focused environments, reflecting the supervisory responsibilities at DHL Supply Chain.
Emphasize your ability to manage customer service issues, coordinate with operations, and implement corrective actions to improve service and productivity, as these are key elements of the role.
Apply through multiple platforms including DHL Supply Chain's official careers site, LinkedIn, and other job boards to maximize your application exposure.
Connect on LinkedIn with current Customer Service Supervisors or managers within DHL Supply Chain, using ice breakers such as commenting on their recent team achievements or asking about best practices for managing customer escalations.
Optimize your resume for ATS by incorporating keywords from the job description like 'customer service,' 'supervision,' 'logistics,' 'performance measurement,' and 'corrective action plan' to ensure it passes initial automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application channels, and find relevant LinkedIn contacts, saving you time and enhancing your job search effectiveness.
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