Job summary
Job post source
This job is directly from Crestline Hotels & Resorts
Job overview
The Front Desk Agent at Crestline Hotels & Resorts is responsible for guest check-in and check-out, providing excellent customer service, and ensuring guest satisfaction at The Inn at Virginia Tech and Skelton Conference Center.
Responsibilities and impact
The agent will greet and register guests, handle phone calls, resolve complaints, maintain knowledge of hotel services and rates, manage cash bank, coordinate with other departments, and process guest check-outs.
Compensation and benefits
The position offers a $15 hourly rate, part-time shifts with weekend and holiday work, and eligibility for 401K benefits.
Experience and skills
Requires a high school diploma or GED, one year of similar hotel experience, and basic computer skills.
Career development
Potential career paths include Front Desk Supervisor, Front Desk Manager, Front Office Manager, Operations Manager, Assistant General Manager, General Manager, and Area Vice President of Operations.
Work environment and culture
The company values commitment to guest satisfaction and creating delightful unexpected experiences, promoting a family-like team environment.
Company information
Crestline Hotels & Resorts operates The Inn at Virginia Tech and Skelton Conference Center, the only full-service hotel on Virginia Tech's campus, focusing on hospitality excellence.
Job location and travel
The job is located at The Inn at Virginia Tech and Skelton Conference Center, on the Virginia Tech campus, with shifts from 7:00 a.m. to 3:00 p.m. or 3:00 p.m. to 11:00 p.m.
Unique job features
The role offers opportunities to work in a unique campus hotel setting with a focus on exceptional guest service and career advancement within the hospitality industry.
Company overview
Crestline Hotels & Resorts is a leading hospitality management company that operates a diverse portfolio of hotels and resorts across the United States. They generate revenue through hotel management services, including operations, sales, and marketing for various properties under well-known brands like Marriott, Hilton, and Hyatt. Founded in 2000, Crestline has grown significantly, acquiring numerous properties and expanding its service offerings. The company is known for its commitment to exceptional guest experiences and innovative management practices.
How to land this job
Tailor your resume to emphasize your customer service skills, technical proficiency with hotel management systems, and ability to handle guest check-ins and check-outs efficiently, reflecting the core responsibilities at Crestline Hotels & Resorts.
Highlight your communication skills, problem-solving abilities, and experience managing guest complaints, as these are key to ensuring guest satisfaction and maintaining positive relations.
Apply through multiple platforms including the Crestline Hotels & Resorts corporate careers page, LinkedIn, and other job boards to maximize your application visibility for the Front Desk Agent role.
Connect with current Front Desk Agents or managers at Crestline Hotels & Resorts on LinkedIn; use ice breakers like complimenting their hospitality expertise, asking about their experience working at The Inn at Virginia Tech, or inquiring about tips for succeeding in the role.
Optimize your resume for ATS by incorporating keywords from the job description such as 'guest service,' 'check-in/check-out,' 'reservation system,' 'guest satisfaction,' and 'communication skills' to ensure it passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate applying across multiple channels, customize your resume for ATS, and identify LinkedIn connections for networking, saving you valuable time and increasing your chances of landing the job.
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