Job summary
Job post source
This job is directly from San José State University
Job overview
The SJSU Cares Case Manager provides holistic, non-clinical support to students facing hardships, helping them navigate barriers to academic success and well-being through individualized care coordination.
Responsibilities and impact
The Case Manager conducts assessments, coordinates access to resources, provides non-clinical coaching, collaborates with campus partners, maintains documentation, offers consultation, and contributes to wellness programming.
Compensation and benefits
The position offers a salary range of $6,320 to $6,475 per month with a CSU salary range up to $9,014, plus a comprehensive benefits package worth 30-35% of base salary.
Experience and skills
Requires a bachelor's degree with coursework in counseling or related fields and four years of student services experience; preferred qualifications include a master's degree, university or case management experience, and bilingual skills.
Work environment and culture
The role emphasizes a trauma-informed, equity-minded, and strengths-based approach within a diverse, multicultural university environment committed to student well-being.
Company information
San José State University is a public university focused on student support and success, offering comprehensive programs and resources to its diverse student body.
Team overview
The Case Manager works within the SJSU Cares team, collaborating with various campus departments to support student welfare.
Job location and travel
The job is located at San José State University with potential requirements for evening and weekend availability.
Application process
Applicants must apply online between July 15 and July 29, 2025, submitting a resume and letter of interest, with contact information provided for inquiries.
Unique job features
The position involves unique responsibilities such as trauma-informed care, crisis intervention, and coordination of diverse campus and community resources to support student resilience.
Company overview
San José State University (SJSU) is a public university located in San Jose, California, and is part of the California State University system. It offers a wide range of undergraduate and graduate programs across various disciplines, including engineering, business, humanities, and sciences. SJSU generates revenue through tuition fees, state funding, research grants, and partnerships with industry leaders in Silicon Valley. Established in 1857, it is the oldest public university on the West Coast and has a rich history of fostering innovation and diversity.
How to land this job
Tailor your resume to emphasize your experience in case management, student advising, and coordinating support services, highlighting your ability to work with diverse student populations and address complex personal hardships affecting academic success.
Focus on showcasing skills in crisis intervention, trauma-informed care, resource coordination, and collaboration with campus partners like Financial Aid, Housing, and Counseling services, as these are central to the SJSU Cares Case Manager role.
Apply through multiple platforms including San José State University's official careers page and LinkedIn to maximize your application visibility and ensure your materials reach the hiring committee through various channels.
Connect with current employees in the Student Services or Student Affairs division at San José State University on LinkedIn; start conversations with ice breakers such as commenting on recent campus wellness initiatives or asking about the impact of SJSU Cares on student success.
Optimize your resume for ATS by incorporating keywords from the job description like 'case management,' 'crisis counseling,' 'resource coordination,' 'trauma-informed,' and 'student support services' to improve passing automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailoring your resume, identify multiple application platforms, and find LinkedIn connections for networking, allowing you to focus more effectively on preparing for interviews and follow-ups.
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