Job summary
Job post source
This job is from a recruiting firm hiring for a separate company.
Job overview
The Wireless Customer Service Associate role involves assisting customers with wireless service needs, ensuring positive experiences that support customer retention for Lumen Technologies through Battle Marketing and Management.
Responsibilities and impact
The associate will address customer questions about wireless devices and plans, guide device setup and activation, resolve technical issues, inform customers about upgrades and promotions, document interactions, and uphold Lumen's values in customer service.
Company information
Battle Marketing and Management partners with Lumen Technologies to provide wireless communication services.
Company overview
Battle Marketing and Management is a business consulting and sales firm based in Lehigh Acres, Florida. The company specializes in providing entry-level opportunities in sales, marketing, and customer service roles, aiming to build quality relationships and effective communication skills among its employees. They generate revenue by offering marketing and management services to various clients, leveraging forward-thinking strategies to drive business growth. The firm is known for its dynamic work environment and focus on professional development, making it a thriving hub for aspiring professionals in the marketing and sales sectors.
How to land this job
Tailor your resume to emphasize strong customer service skills, technical troubleshooting, and knowledge of wireless devices and service plans, as these are core to the Wireless Customer Service Associate role at Battle Marketing and Management.
Highlight your ability to communicate clearly about device features, billing, and service options, showcasing your skill in guiding customers through technical and service-related inquiries with patience and clarity.
Apply through multiple channels including the Battle Marketing and Management corporate website and LinkedIn to maximize your application visibility and chances of being noticed.
Connect with current employees or team members in the wireless customer service division on LinkedIn, using ice breakers like commenting on recent company news about wireless innovations or asking about their experience working with Lumen Technologies.
Optimize your resume for ATS by incorporating keywords from the job description such as 'wireless devices,' 'customer service,' 'technical troubleshooting,' 'service plans,' and 'billing statements' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored resume submissions, identify the best application platforms, and find relevant LinkedIn contacts to network with, saving you time and increasing your chances of landing the job.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.