Job summary
Job post source
This job is directly from The Hillman Group
Job overview
The Customer Technical Support II role at The Hillman Group involves remotely assessing and repairing automated self-service kiosks, providing technical support and troubleshooting to ensure operational efficiency.
Responsibilities and impact
The role requires testing, troubleshooting, and calibrating kiosks, escalating issues, documenting repairs, ordering parts, remotely updating software, dispatching field technicians, training new employees, and participating in team meetings for process improvements.
Compensation and benefits
The position offers a pay range of $18-20 per hour based on experience, with the option for 100% remote work or working from the Tempe office; additional benefits are not specified.
Experience and skills
Candidates need a high school diploma or equivalent, 3-5 years of technical support experience, strong mechanical and technical skills, knowledge of hardware/software, troubleshooting abilities, and leadership skills; an associate degree in a related field is a plus.
Career development
Opportunities include mentoring junior tech support agents and assisting in training new employees, indicating potential growth in leadership and technical expertise within the company.
Work environment and culture
The company emphasizes safety, health program participation, and a supportive environment encouraging feedback and process improvement, with flexible remote or office work options.
Company information
The Hillman Group is an established company focused on mechanical and automated kiosk technology, providing technical support services across multiple states.
Team overview
The role involves collaboration with cross-functional teams and supporting field service technicians, with responsibilities including mentoring and training new technical staff.
Job location and travel
The job is primarily remote with an option to work from the Tempe, Arizona office, operating Monday through Friday with shifts aligned to the Arizona time zone.
Application process
Applicants are encouraged to apply online, with the company adhering to equal employment opportunity policies and requiring documentation to verify suitability and identity.
Unique job features
This position is distinguished by its fully remote capability, involvement with advanced mechanical and software kiosk systems, and a combination of technical support and hands-on repair work.
Company overview
The Hillman Group is a leading provider of hardware solutions, including fasteners, keys, letters, numbers, signs, and related hardware items. They generate revenue through the manufacture and distribution of these products to various retailers, including home improvement stores, mass merchants, and independent hardware stores. Founded in 1964, the company has grown significantly through strategic acquisitions and innovations, establishing a strong presence in North America. Their commitment to customer service and extensive product range makes them a key player in the hardware industry.
How to land this job
Tailor your resume to emphasize your mechanical service and technical support experience, highlighting skills in troubleshooting, repairing, and maintaining automated self-service kiosks and related hardware components like DC motors, gearboxes, and PCB boards.
Focus on showcasing your ability to interpret technical manuals, schematics, and diagrams, as well as your proficiency in remote software and firmware updates, reflecting the essential job functions listed.
Apply through multiple platforms including The Hillman Group’s corporate careers page and LinkedIn to maximize your application’s visibility and ensure you don’t miss any opportunities for this remote role.
Connect with current employees in the technical support or service divisions at The Hillman Group on LinkedIn; initiate conversations with ice breakers such as asking about recent technology updates in their kiosks or their experience working remotely for the company.
Optimize your resume for ATS by incorporating keywords from the job description like 'mechanical troubleshooting,' 'remote technical support,' 'firmware updates,' 'customer technical support,' and 'hardware repair' to pass automated screenings effectively.
Consider using Jennie Johnson’s Power Apply feature to automate resume tailoring, identify multiple application channels, and find relevant LinkedIn contacts, allowing you to focus your time on preparing for interviews and networking.
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