Job summary
Job post source
This job is directly from Sky Systems, Inc. (SkySys)
Job overview
The IT Desktop Support Engineer role at Sky Systems, Inc. involves providing onsite technical support for end-user computing devices to ensure high customer service standards and operational efficiency.
Responsibilities and impact
The engineer will handle incident resolution, hardware/software installations, asset management, support for various operating systems and devices, use ServiceNow for ticketing, coordinate with vendors, and support AV and VDI technologies.
Experience and skills
Candidates should have basic IT industry experience, knowledge of ITIL and ServiceNow, skills in troubleshooting Windows OS, hardware/software installation, endpoint security management, and mobile device support.
Work environment and culture
The position requires working onsite full-time in a team-oriented environment with strong communication and customer service focus.
Company information
Sky Systems, Inc. (SkySys) is the hiring company, but no further company details are provided in the description.
Job location and travel
The job is located onsite at 55 Water St, New York City, requiring 5 days per week presence.
Unique job features
The role involves supporting a range of technologies including Microsoft Teams Room, SCCM, Citrix Xendesktop, Azure cloud PC, and endpoint security tools like McAfee and Cortex XDR.
Company overview
Sky Systems, Inc. (SkySys) is an IT services and consulting company based in Indianapolis, Indiana. The company specializes in providing comprehensive IT/OT support, data science, and desktop field support engineering services. SkySys generates revenue through long-term contracts and on-site support roles, catering to various industries including technology and consulting. Key positions at SkySys include IT/OT support technicians, data scientists, and business development managers for Oracle NetSuite ERP and CRM solutions. The company is known for its robust IT infrastructure support and has a presence in multiple states, including Indiana and Florida.
How to land this job
Position your resume to highlight your hands-on experience with end-user computing devices, specifically laptops, desktops, and mobility devices, emphasizing troubleshooting and support skills in a fast-paced onsite environment at Sky Systems, Inc.
Focus on showcasing your familiarity with ITIL principles, ServiceNow ticketing, and deployment tools like SCCM and Auto Pilot, as these are critical to managing incidents, requests, and asset inventory effectively for this role.
Apply through multiple channels including SkySys's corporate career page and LinkedIn to maximize your exposure and chances of being noticed by recruiters and hiring managers.
Connect on LinkedIn with current IT Desktop Support Engineers or IT team members at Sky Systems, Inc., using ice breakers such as commenting on recent technology upgrades at SkySys or asking about their experience with Microsoft Teams Room support and VDI technologies like Citrix and Azure Cloud PC.
Optimize your resume for ATS by incorporating keywords directly from the job description such as 'ServiceNow', 'SCCM', 'ITIL', 'endpoint security', 'McAfee', 'Cortex XDR', 'VDI', and 'IMAC activities' to ensure your application passes initial screenings.
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