Job summary
Job post source
This job is directly from Urban Compass
Job overview
The Agent Experience Manager at Urban Compass is responsible for managing customer relationships and supporting real estate agents to deliver exceptional service using Compass's platform.
Responsibilities and impact
The role involves managing a portfolio of customers, providing 1:1 support and training on Compass technology, assisting with marketing requests, collaborating on onboarding and projects, mentoring coordinators, and advocating for agents.
Compensation and benefits
The position offers participation in incentive programs including cash, equity, or commissions, paid time off, medical and dental benefits, 401(k), flexible spending accounts, commuter programs, life and disability insurance, parental support benefits, employee assistance, and pet insurance.
Experience and skills
Candidates should have 2-3 years of experience in customer service or related fields, with preferred experience in real estate, training, and enterprise technology like Zendesk and Salesforce. Strong communication, problem-solving, organizational, and interpersonal skills are essential.
Career development
Urban Compass provides professional growth opportunities aimed at improving employees' careers and lives, supported by a culture of diversity, equity, inclusion, and mobility.
Work environment and culture
The company culture is collaborative, energetic, and grounded in entrepreneurship principles with a commitment to diversity, equity, inclusion, and authentic self-expression in the workplace.
Company information
Urban Compass is a real estate technology company founded in 2012 that offers an end-to-end platform empowering residential real estate agents to serve clients effectively.
Job location and travel
This role is 100% in-office at the Falmouth Office, requiring standard operating hours and some physical activity such as lifting up to 25 lbs.
Unique job features
The job features unique opportunities to work closely with real estate agents, support new office openings and national initiatives, and participate in a supportive and inclusive company culture.
Company overview
Urban Compass, now known as Compass, is a real estate technology company that combines cutting-edge software with expert agents to simplify the home-buying, selling, and renting process. Founded in 2012 by Ori Allon and Robert Reffkin, Compass generates revenue through commissions on real estate transactions facilitated by its platform and agents. The company is notable for its proprietary tools, such as marketing automation and data-driven pricing strategies, which empower agents and clients alike. With a strong focus on innovation and expansion, Compass has grown to become one of the largest real estate brokerages in the U.S., attracting significant investment and achieving a public listing in 2021. Candidates should be aware of its tech-driven culture and commitment to redefining the real estate experience.
How to land this job
Position your resume to highlight your experience in customer service, training, and office management, emphasizing your ability to manage high-touch customer relationships and deliver exceptional support.
Showcase your skills in technology adoption, especially with tools like Salesforce, Zendesk, or similar platforms, and your ability to provide strategic recommendations and training.
Apply through multiple channels including Urban Compass's corporate career site, LinkedIn, and relevant job boards to maximize your application visibility.
Connect with current Agent Experience Managers or team members in the Falmouth office on LinkedIn; use ice breakers such as asking about their favorite part of working at Compass or inquiring how they approach supporting agents with technology adoption.
Optimize your resume for ATS by incorporating keywords from the job description like 'customer service,' 'training,' 'technology adoption,' 'marketing support,' and 'relationship management' to ensure it passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and discover LinkedIn contacts to network with, allowing you to focus your energy on preparing for interviews and refining your skills.
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