Job summary
Job overview
The Customer Success Analyst at SmartSense by Digi will translate customer data into business impact through advanced analytics, working closely with Fortune 500 companies to drive transformation.
Responsibilities and impact
Daily responsibilities include leveraging analytics tools to improve operational processes, collaborating with customers and internal teams for successful implementation, and providing expertise in analytics best practices.
Compensation and benefits
The anticipated base pay range for this position is $61,500 - $96,500, along with a Total Rewards package that includes a short-term incentive program, stock awards, paid parental leave, and open PTO.
Experience and skills
Candidates should have a BA/BS degree in a relevant field and at least 5 years of experience with BI tools, strong business acumen, and client-facing skills; familiarity with retail data sources and experience in big data are desired but not required.
Work environment and culture
Digi International emphasizes diversity and inclusion, aiming to create a respectful environment with equal employment opportunities.
Company information
Founded in 2005 out of MIT, SmartSense by Digi provides IoT solutions to over 2,000 organizations, helping them make sensor-driven decisions.
Job location and travel
The preferred locations are Mishawaka (IN), Hopkins (MN), or Boston (MA), with a hybrid work model.
Unique job features
This role offers the opportunity to work with cutting-edge analytics technology and engage with a high-performing team in a fast-growing company.
Company overview
SmartSense by Digi is a technology company specializing in IoT solutions that enhance operational efficiency and safety through real-time monitoring and data analytics. They primarily generate revenue by offering comprehensive sensor-based systems and software platforms that help businesses in sectors such as healthcare, food service, and logistics to monitor critical conditions like temperature and humidity. Founded as part of Digi International, SmartSense has evolved to become a leader in IoT-driven solutions, leveraging its expertise to provide innovative tools that ensure compliance and optimize resource management. Their history of innovation and commitment to customer-centric solutions makes them a prominent player in the IoT industry.
How to land this job
Tailor your resume to emphasize your analytical skills, experience with BI tools, and your ability to translate data into actionable insights, as these are crucial for the Customer Success Analyst role at SmartSense by Digi.
Highlight your client-facing experience and strong business acumen, showcasing your ability to manage expectations and deliver results that drive business value.
Apply through multiple platforms including SmartSense by Digi's corporate site and LinkedIn to enhance your visibility and chances of landing the position.
Connect with individuals in the Customer Success or analytics teams at SmartSense by Digi on LinkedIn, and use ice breakers such as asking about their experiences with the company's analytics tools or expressing interest in their recent projects.
Optimize your resume for ATS systems by incorporating specific keywords from the job description, such as 'advanced analytics', 'business impact', and 'BI tools', to ensure it passes initial screenings.
Consider using Jennie Johnson's Power Apply feature, which can tailor your application, identify the best channels to apply through, and help you connect with relevant professionals, allowing you to focus more on your job search strategy.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.