Resident Services Associate / Concierge

WEST HOLLYWOOD, CAPosted 30+ days ago

Job summary

• Job post source

  This job is directly from Property Management Professionals LLC (PMP) as indicated by the detailed company description and direct references to PMP throughout the posting.

• Job overview

  The Resident Services Associate / Concierge role at PMP involves providing exceptional customer service and administrative support to enhance resident experience and assist on-site management in West Hollywood, CA.

• Responsibilities and impact

  The role includes greeting residents and visitors, managing access control and packages, assisting with communications and community updates, handling service requests, updating the association website, and supporting on-site staff, vendors, and the Board of Directors.

• Experience and skills

  Candidates should have 3-4 years of administrative experience, exceptional customer service and communication skills, proficiency in Microsoft Office, and familiarity with budgets and financial statements; a college degree is preferred but not required.

• Career development

  PMP offers opportunities for career growth within a fast-growing management firm known for its people-centric culture and industry leadership in multiple states.

• Work environment and culture

  PMP emphasizes a people-centric culture that values innovation, change, and extraordinary customer service, fostering a supportive and growth-oriented work environment.

• Company information

  PMP is a leading association management firm serving common interest developments across Southern California and other states, known for combining boutique-style service with extensive support and training.

• Job location and travel

  The position is based in West Hollywood, CA, likely in an office environment with direct interaction with residents and on-site staff.

• Unique job features

  The job uniquely combines hospitality-style service with property management administrative duties, offering a dynamic role focused on resident engagement and operational support.

Company overview

Group Jazz is a company based in Laguna Hills, California, primarily involved in hiring for managerial positions such as Assistant General Manager and Assistant Community Manager, as indicated by job postings on LinkedIn. The company's operations seem to be focused on community management and possibly other related services, although specific details about their core business activities are not explicitly mentioned in the search results. There is no significant historical information or detailed financial model provided in the available data, suggesting that Group Jazz may be a relatively small or niche company without extensive public documentation.

How to land this job

• Tailor your resume to highlight your experience in administrative roles, emphasizing your strong organizational skills and proficiency with Microsoft Word, Excel, and PowerPoint, as these are key for the Resident Services Associate position at Group Jazz.

• Showcase your exceptional customer service skills and your ability to communicate clearly and effectively, both in writing and verbally, which are critical for engaging with residents and visitors.

• Apply through multiple channels including Group Jazz's corporate careers page and LinkedIn to maximize your chances and increase your visibility to recruiters.

• Connect with current employees in the resident services or property management divisions at Group Jazz on LinkedIn; use ice breakers like commenting on recent community engagement initiatives they have posted or expressing genuine interest in their approach to resident satisfaction.

• Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'administrative support,' 'Microsoft Office proficiency,' 'communication skills,' and 'resident engagement' to ensure your resume passes initial screenings.

• Use Jennie Johnson's Power Apply feature to automate your applications across multiple platforms, tailor your resume for ATS, and identify relevant LinkedIn contacts to network with, saving you valuable time and increasing your chances of landing the job.