Job summary
Job post source
This job is directly from Insurance Office of America
Job overview
The Desktop Support Specialist at Insurance Office of America ensures smooth operation of end-user technology by providing technical support for desktop systems, software, and peripherals, enhancing user productivity.
Responsibilities and impact
The role involves providing first-level technical support for hardware and software, troubleshooting issues, setting up new equipment, managing help desk tickets, escalating complex problems, performing system maintenance, supporting remote users, training users, managing assets, enforcing IT policies, participating in IT projects, ensuring security compliance, documenting procedures, coordinating with vendors, and contributing to process improvements.
Compensation and benefits
The position offers competitive salaries with bonus potential, company-paid health insurance, paid holidays, vacations, sick time, 401K with employer match, employee stock plan participation, and a supportive work environment with work/life balance.
Experience and skills
Candidates should have a high school diploma or equivalent, with relevant technical certifications preferred, at least 1 year of desktop or IT support experience, proficiency in Microsoft Windows and Office, strong problem-solving skills, multitasking ability, familiarity with help desk systems, and adaptability to changing technologies.
Career development
The company provides professional growth and career progression opportunities within a respectful culture that supports work/family life balance.
Work environment and culture
Insurance Office of America promotes a respectful culture with a commitment to diversity, inclusion, community service, and a supportive team environment.
Company information
Insurance Office of America is the fourth largest privately held insurance brokerage in the U.S., founded in 1988, offering insurance and risk management solutions with over 1,300 associates across the U.S. and U.K.
Job location and travel
The position is hybrid, requiring 3-4 days onsite at the Longwood, Florida office, with occasional onsite presence required for business needs; remote work is limited to within a 50-mile radius of a branch location.
Application process
Applicants undergo a 30-minute phone screen, online assessments, and interviews as part of the hiring process.
Unique job features
The role includes hybrid work flexibility, involvement in IT projects like desktop rollouts and upgrades, and opportunities to contribute to continuous improvement initiatives.
Company overview
Insurance Office of America (IOA) is a full-service insurance agency offering a wide range of insurance products including commercial, personal, employee benefits, and risk management services. Founded in 1988, IOA has grown to become one of the largest privately-held insurance agencies in the United States, generating revenue through commissions and fees from insurance policies sold to individuals and businesses. The company is known for its client-centric approach and innovative solutions, maintaining a strong presence across the country with numerous offices and a dedicated team of professionals.
How to land this job
Position your resume to highlight your experience in desktop support, emphasizing technical skills with Windows operating systems, Microsoft Office, and hardware/software troubleshooting relevant to Insurance Office of America's Desktop Support Specialist role.
Focus on showcasing your ability to manage help desk tickets, provide remote support, and collaborate with IT teams for issue escalation, as these are key responsibilities.
Apply through multiple channels including the Insurance Office of America corporate careers page and LinkedIn to maximize your application visibility.
Connect with current IT or Desktop Support team members at Insurance Office of America on LinkedIn, starting conversations with ice breakers like commenting on recent company tech initiatives or asking about their experience with hybrid work setups.
Optimize your resume for ATS by incorporating keywords from the job description such as 'desktop support,' 'help desk,' 'remote support,' 'hardware setup,' and 'ticketing systems' to improve your chances of passing automated screenings.
Consider using Jennie Johnson's Power Apply feature to automate tailored applications, find multiple application portals, and identify LinkedIn contacts for networking, allowing you to focus your time on interview preparation and skill enhancement.
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