Job summary
Job post source
This job is directly from Syneos Health Commercial Solutions
Job overview
The Manager, Client Services at Syneos Health Commercial Solutions builds trusted customer relationships and supports account leadership to drive account growth, retention, and renewal.
Responsibilities and impact
The role involves acting as a customer support liaison in meetings, facilitating internal and customer-facing meetings, managing communications like timelines and project plans, and ensuring accurate project documentation and system updates.
Compensation and benefits
The position offers an annual base salary ranging from $80,000 to $100,000, with potential commissions or bonuses based on performance, plus health benefits including Medical, Dental, Vision, a company match 401k, and flexible paid time off and sick time.
Experience and skills
Candidates should have a BA/BS or equivalent experience, strong interpersonal and communication skills, project planning and execution ability, and the capacity to translate customer needs into operational requirements; pharmaceutical or healthcare experience and knowledge of account management tools like Veeva, Salesforce.com, or Smartsheet are preferred.
Career development
Syneos Health offers diverse career paths and opportunities for growth within its Commercial Operations and Leadership teams, encouraging skill development and advancement.
Work environment and culture
The company fosters a diverse, inclusive, and authentic workplace culture focused on employee development, quality-of-life balance, and recognition, with a voluntary COVID-19 vaccination policy.
Company information
Syneos Health partners with healthcare industry experts to address commercialization challenges for leading biopharmaceutical companies, emphasizing global impact and patient benefit.
Unique job features
The role offers the unique opportunity to contribute directly to improving patient lives globally through innovative healthcare commercialization solutions.
Company overview
Syneos Health Commercial Solutions is a global biopharmaceutical solutions organization that specializes in providing comprehensive commercial services to healthcare companies. They generate revenue by offering a range of services including sales, marketing, consulting, and patient access solutions, aiming to enhance the commercial success of their clients' products. The company was formed through the merger of INC Research and inVentiv Health in 2017, creating a unique biopharmaceutical outsourcing company with both clinical and commercial capabilities. This integration allows Syneos Health to offer end-to-end solutions from clinical trials to commercialization, making it a key player in the biopharmaceutical industry.
How to land this job
Position your resume to highlight your strong client relationship management skills and your ability to act as a trusted liaison between customers and internal teams, which is central to the Manager, Client Services role at Syneos Health Commercial Solutions.
Emphasize your project management capabilities, especially your experience in planning, executing, and delivering projects, along with proficiency in facilitating meetings, managing communications, and updating project documentation accurately and timely.
Apply through multiple channels including the Syneos Health corporate careers page and LinkedIn, as this increases your visibility and chances of being noticed for the position.
Connect with current employees in the Commercial Solutions division on LinkedIn to learn more about the role and company culture; ice breakers can include commenting on recent Syneos Health initiatives or asking about their experience with client engagement and project management.
Optimize your resume for ATS by including keywords such as 'client services,' 'account management,' 'project planning,' 'customer liaison,' 'Veeva,' 'Salesforce,' and 'Smartsheet' to ensure your application passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application platforms, and find relevant LinkedIn connections, allowing you to focus your time on preparing for interviews and networking effectively.
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