Job summary
Job post source
This job is directly from InfiCare Inc.
Job overview
The IT Support Technician role at InfiCare Inc. involves providing technical support in a fast-paced environment, ensuring efficient resolution of IT issues to maintain operational continuity.
Responsibilities and impact
The technician will communicate effectively, troubleshoot IT problems, and adapt to changing support demands, supporting a flexible engagement model with possible ramp-up and ramp-down based on volume.
Experience and skills
Candidates should have strong communication, active listening, and troubleshooting skills; experience with government or public-sector support and familiarity with ITIL/SLAs/service desk processes are preferred.
Work environment and culture
The role requires thriving in a fast-paced, high-volume support environment with an ownership mindset and adaptability.
Company overview
InfiCare Inc. is a technology solutions provider specializing in IT staffing, healthcare IT, and digital transformation services. They generate revenue by offering staffing solutions, managed IT services, and consulting to various industries, including healthcare, finance, and government sectors. Founded in 2001, InfiCare has grown to become a trusted partner for many organizations by delivering tailored solutions that enhance operational efficiency and drive innovation. Their commitment to quality and customer satisfaction has established them as a reputable player in the tech industry.
How to land this job
Tailor your resume to highlight your strong communication, active listening, and troubleshooting skills, emphasizing your ability to excel in fast-paced, high-volume support environments.
Showcase an ownership mindset and adaptability, demonstrating your readiness to handle changing support demands and flexible engagement models such as ramp-up and ramp-down scenarios.
If applicable, emphasize any experience supporting government or public-sector clients and familiarity with ITIL, SLAs, or service desk processes to align with preferred qualifications.
Apply through multiple channels including InfiCare Inc.'s corporate website and LinkedIn to increase your chances of being noticed for the IT Support Technician role.
Connect with current employees in InfiCare's IT support or service desk divisions on LinkedIn, using ice breakers like commenting on recent company news or asking about team dynamics in high-volume support settings.
Optimize your resume for ATS by incorporating key phrases from the job description such as 'troubleshooting,' 'ITIL,' 'service desk processes,' 'ownership mindset,' and 'fast-paced support environment' to pass initial screenings more effectively.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, find the best application channels, and identify helpful LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking.
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