Business Networking Support Specialist L1 (Community Based)
IRVINE, CAPosted 30+ days ago
Job summary
Job post source
This job is directly from TP-Link Systems Inc.
Job overview
The Business Networking Support Specialist L1 at TP-Link Systems Inc. is responsible for engaging with the community and providing technical support to enhance customer experience and foster collaboration within the company.
Responsibilities and impact
The role involves actively supporting community members, fostering participation, creating and moderating content, troubleshooting technical issues with Omada and VIGI products, escalating critical issues to engineering, and serving as a liaison between the community and engineering teams.
Compensation and benefits
The position offers a salary range of $70K to $85K annually plus bonuses. Additional benefits are not explicitly detailed but the company emphasizes diversity and an entrepreneurial culture.
Experience and skills
Candidates need at least 2 years of community engagement and business product technical support experience, strong communication, organizational, and technical skills, proficiency in Microsoft Office, and industry knowledge. Preferred qualifications include a bachelor's degree, relevant technical certifications, and creative media experience.
Work environment and culture
TP-Link values diversity, entrepreneurial spirit, and drive, with a growing U.S. presence and a commitment to equal opportunity and affirmative action.
Company information
TP-Link Systems Inc. is a global networking company expanding its brand in the U.S., focusing on innovative networking products and community engagement.
Team overview
The candidate will join the U.S.-based Community team, which is dynamic and focused on customer engagement and technical support.
Job location and travel
The job is U.S.-based; no specific city or remote work details are provided.
Application process
Applicants are instructed to send a resume and cover letter explaining their fit for the team; third-party agency inquiries are not accepted, and visa sponsorship is not offered.
Unique job features
The role uniquely combines community engagement with technical support for enterprise networking products, acting as a bridge between customers and engineering.
Company overview
TP-Link Systems Inc. is a global provider of networking products and solutions, known for manufacturing a wide range of devices such as routers, switches, and smart home technology. The company generates revenue by selling these products to both consumers and businesses, offering reliable and affordable connectivity solutions. Founded in 1996 in China, TP-Link has expanded its presence worldwide, becoming one of the leading suppliers in the networking industry. Candidates should be aware of TP-Link's commitment to innovation and quality, as well as its reputation for providing excellent customer support and value-driven products.
How to land this job
Position your resume to emphasize your experience in community engagement and technical support, highlighting your ability to foster active discussions and provide timely resolutions to technical issues within business networking environments.
Highlight your skills in troubleshooting networking products, using command-line and app interfaces, and your proficiency with Microsoft Office tools, as these are key for the technical support aspects of this role.
Apply through multiple channels including TP-Link Systems Inc.'s official career page and LinkedIn to maximize your application visibility and ensure your resume reaches the right recruiters.
Connect with current employees in TP-Link's Community or Technical Support teams on LinkedIn, using ice breakers such as asking about recent community initiatives or expressing interest in their approach to customer engagement and technical problem-solving.
Optimize your resume for ATS by incorporating keywords from the job description such as 'community engagement,' 'technical support,' 'network troubleshooting,' 'Omada and VIGI product lines,' and 'content moderation' to improve your chances of passing automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify the best platforms to apply through, and find relevant LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and skill development.
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