Job summary
Job post source
This job is directly from monday insights
Job overview
The Senior Technical Support Specialist at monday insights plays a key role in supporting internal client-facing teams by resolving technical and procedural issues and improving business processes.
Responsibilities and impact
The role involves acting as the main contact for client-facing teams, coaching team members, managing and prioritizing technical projects, resolving system issues like Salesforce, documenting processes, and collaborating cross-functionally with various departments to enhance efficiency.
Compensation and benefits
The position offers a base salary range of $105,000-$130,000 for NYC hires, with potential discretionary bonuses and equity, and includes standard benefits; compensation varies by location and visa sponsorship is not available.
Experience and skills
Candidates need 5+ years in technical support with 2+ years in leadership, strong knowledge of business support systems such as Salesforce, project management experience, leadership skills, problem-solving abilities, and proficiency with CRM and ticketing tools; SaaS experience and Salesforce administration are preferred.
Career development
The job offers opportunities to lead projects and initiatives, coach team members, and contribute to technology strategy, supporting professional growth in leadership and technical expertise.
Work environment and culture
The company promotes a collaborative, innovative, and inclusive environment with a hybrid work model based in NYC, emphasizing diversity and equal opportunity.
Company information
monday insights is a company focused on data and information technology, supporting internal client-facing teams with business systems and process improvements.
Team overview
The candidate will join a team involved in technical support, working closely with business operations, billing, finance, R&D, IT, product development, and customer service teams.
Job location and travel
The role is hybrid based in New York City, requiring some onsite presence with collaboration across multiple departments.
Unique job features
This role is distinguished by its hybrid work model, leadership responsibilities, cross-functional collaboration, and involvement in continuous process improvement and technology strategy.
Company overview
Monday Insights is a business intelligence and analytics platform developed by monday.com, designed to help organizations visualize, analyze, and act on their data efficiently. The platform integrates seamlessly with monday.com’s work operating system, enabling users to create custom dashboards, generate real-time reports, and automate insights across various workflows. Monday Insights generates revenue through subscription-based pricing, targeting businesses seeking to enhance productivity and data-driven decision-making. Launched as an extension of monday.com’s core offerings, it reflects the company’s ongoing commitment to expanding its suite of collaborative tools. Candidates should be aware that monday.com is known for its fast-paced, innovation-driven culture and emphasis on user-centric product development.
How to land this job
Position your resume to highlight leadership experience in technical support, emphasizing your role in coaching and mentoring teams, as this is central to the Senior Technical Support Specialist role at monday insights.
Focus on showcasing your expertise with business support systems like Salesforce, project management skills, and your ability to drive process improvements and cross-functional collaboration with teams such as Business Operations, Billing, Finance, and R&D.
Apply through multiple channels including monday insights' corporate careers page and LinkedIn to maximize your application visibility and ensure your resume reaches the right recruiters and hiring managers.
Connect on LinkedIn with current employees in the Data & Info Tech and Client Facing teams at monday insights. Use ice breakers like commenting on recent process improvements or projects mentioned on their profiles, or asking about their experience working in the hybrid NYC environment.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical support leadership,' 'Salesforce,' 'process improvement,' 'project management,' and 'cross-functional collaboration' to pass automated screenings effectively.
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